Kevin “Nate” Murdoch
Conroe
Summary
Accomplished customer service professional with 12 years of industry experience. Proven ability to connect with individuals from diverse backgrounds, and excelling in conflict resolution. Adept communicator with a track record of fostering positive interactions. Eager to contribute strong interpersonal skills to a dynamic team. I can teach anyone to ski!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bruster’s Real Ice Cream
The Woodlands, TX
08.2025 - Current
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Monitored performance metrics to identify areas for improvement in efficiency and customer satisfaction.
- Making ice cream that everyone loves!
SHIFT LEAD MANAGER
Chipotle Mexican Grill
Conroe, Texas
10.2024 - 07.2025
- Supervise and motivate team members to ensure smooth daily operations and excellent customer service.
- Train and mentor new hires, fostering team development and efficiency.
- Manage inventory levels, conduct regular counts, and place orders to prevent shortages or overstocking.
- Ensure compliance with health, safety, and food quality standards during all shifts.
- Handle cash management, including till reconciliation and accurate reporting.
- Resolve customer issues promptly to maintain satisfaction and loyalty.
- Optimize workflows to meet operational goals during peak and non-peak hours.
DEPARTMENT HEAD OF CUSTOMER SERVICE
Nordic Valley
Eden, Utah
02.2023 - 09.2024
- Supervise, train, and mentor customer service representatives, ticket sellers, and ticket scanners to deliver exceptional guest experiences.
- Recruit and hire a full team of ticket scanners and ticket window staff, ensuring alignment with resort standards.
- Oversee ticketing operations, including accurate sales, distribution, and troubleshooting of passes, lift tickets, and memberships.
- Manage guest concerns and escalations, providing prompt resolutions to maintain high satisfaction levels.
- Ensure compliance with resort policies on ticket refunds, transfers, and promotions.
- Conduct weekly meetings with upper management to review performance metrics, address challenges, and align departmental goals with resort objectives.
- Lead weekly meetings with resort staff to communicate updates, coordinate operations, and maintain team collaboration.
- Monitor cash handling procedures, reconcile daily sales, and prepare financial reports.
- Collaborate with IT to address technical issues with ticketing systems and platforms.
- Coordinate with other resort departments to implement promotions, special events, and operational updates.
- Analyze customer service metrics and identify areas for improvement to optimize team performance.
SHIFT LEAD MANAGER
Everest NM
Albuquerque, New Mexico
08.2021 - 07.2022
- Ensure compliance with New Mexico regulations and company policies.
- Support daily dispensary operations and staff.
- Manage inventory, customer service, and sales goals.
- Handle scheduling, staff management, and security.
- Stay informed about products and industry trends.
- Maintain a clean, organized space.
ASSISTANT MANAGER
O'reilly's Auto Parts
Los Lunas, New Mexico
08.2020 - 08.2021
- Support daily store operations.
- Ensure policy compliance and efficient inventory management.
- Supervise and train staff for excellent customer service.
- Collaborate on achieving sales targets with the manager.
- Manage employee schedules and maintain a clean store environment.
SHIFT LEAD MANAGER
Walgreens
Los Lunas, New Mexico
02.2016 - 07.2020
- Supervise daily store operations during shifts.
- Guide team members, ensuring compliance with company policies.
- Manage inventory, order merchandise, and maintain stock levels.
- Provide excellent customer service and address inquiries.
- Conduct employee training and enforce operational procedures.
- Ensure a clean and organized store environment.
- Execute opening and closing procedures, including cash management.
- Collaborate with store management to achieve sales goals.
- Handle employee scheduling and allocate tasks efficiently.
- Uphold safety standards and regulatory compliance.
SKI INSTRUCTOR
Snowshoe Mountain Resort
Snowshoe, West Virginia
11.2015 - 01.2016
- Teach skiing to children and adults, making safety the top priority.
- Emphasize safe practices and create a secure learning environment.
- Instruct in making effortless turns and fundamental techniques.
- Adapt lessons for different ages and skill levels.
- Provide clear instructions and encourage a positive atmosphere.
- Conduct safety checks regularly and communicate effectively.
- Adapt teaching methods for individual learning styles.
Education
GED - undefined
Los Lunas High
Los Lunas, NM01.2016
Skills
- Customer service
- Conflict resolution
- Communication
- Interpersonal skills
- Teaching
Certification
- Certified Pharmacy Tech
- Certified Level 1 Alpine Ski Instructor
- Food Safety Certification
- Alcohol Sellers License
Timeline
Assistant Manager
Bruster’s Real Ice Cream
08.2025 - Current
SHIFT LEAD MANAGER
Chipotle Mexican Grill
10.2024 - 07.2025
DEPARTMENT HEAD OF CUSTOMER SERVICE
Nordic Valley
02.2023 - 09.2024
SHIFT LEAD MANAGER
Everest NM
08.2021 - 07.2022
ASSISTANT MANAGER
O'reilly's Auto Parts
08.2020 - 08.2021
SHIFT LEAD MANAGER
Walgreens
02.2016 - 07.2020
SKI INSTRUCTOR
Snowshoe Mountain Resort
11.2015 - 01.2016
GED - undefined
Los Lunas High