Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Kevin Oliver

Summary

Dedicated professional with a certificate in quality assurance and ongoing regional management training. Expanding skill set through remote courses in tax preparation, accounting, and data science. Passionate about pursuing opportunities in quality assurance, regional management, taxes, accounting, remote work, travel, writing, stocking, cleaning, and cashier responsibilities. Committed to delivering exceptional results and contributing to the success of any organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Phone/App Coordinator

Zealthy
08.2024 - 11.2024
  • Utilized Zendesk and CRM to improve customer interactions and relationships
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
  • Achieved an average call resolution rate of 86%, exceeding departmental targets
  • Received 90% positive feedback from customers for professionalism, empathy, and problem-solving skills


Freelance Independent Reiki Therapist

Independent Self Employment
03.2014 - 10.2024
  • Promote relaxation and physical, mental, and emotional healing
  • Maintain client records and progress reports
  • Create long term plans and health goals for clients
  • Educate clients on meditation and other safe healing practices to promote holistic, integrative healing alongside any current medical plans

Quality Assurance Specialist

CSL Plasma
06.2022 - 05.2024
  • Provide immediate support in monitoring plasma center processes and ensuring compliance with operating procedures as well as local, state and federal requirements
  • Support the training needs of 20+ personnel, including communicating about training revisions, the significance of regulation compliance and making recommendations for improvement
  • Support the operations and quality requirements for business operations
  • Locate defects and log them in documents


Nurse Assistant/Patient Escort

Sisters Of Charity Hospital
02.2020 - 11.2022
  • Accessed, interpreted when necessary and protected private information
  • Monitored and recorded patients vital signs
  • Bathing patients, feeding and assisting with wound care/wound severity assessment
  • Prepped and guided patients before and after surgery and other medical procedures

Marketing Research Supervisor

Quick Test/Heakin Research
04.2018 - 06.2019
  • Supervised a 10+ member team while simultaneously overseeing national level research projects
  • Trained researchers in producing reports on time, communicating with others, questionnaire comprehension and meeting deadlines
  • Interpreted data, writing reports, communicating and coordinating with national clients/brands/companies while meeting or exceeding expectations
  • Conducted research, assessed individuals traits, characteristics and qualifications, analyzed data, persons and environments, detected and approached target audiences

Personal Assistant

Company
12.2012 - 12.2014
  • Scheduled meetings and managed calendars
  • Answered phone calls, emails and transcribed messages
  • Took accurate and comprehensive notes at meetings
  • Help with daily time management

Patient Escort

Memorial Sloan-Kettering Cancer Center
01.2012 - 10.2012
  • Prepared patients for transportation between nursing units and departments
  • Assisted with patient handling and lifting using appropriate equipment and transporting them safely
  • Transported blood and chemicals from location to location
  • Cleaned and maintained patient care equipment

Skills

  • Vital signs monitoring
  • Treatment Planning
  • Patient confidentiality
  • Patient care
  • Wound care
  • Documentation and reporting

Accomplishments

Quality Assurance, Certificate 10/21


Certification

  • Knowledge in MS Word, MS Excel, and MS PowerPoint
  • Type 40 wpm

Timeline

Customer Service Phone/App Coordinator

Zealthy
08.2024 - 11.2024

Quality Assurance Specialist

CSL Plasma
06.2022 - 05.2024

Nurse Assistant/Patient Escort

Sisters Of Charity Hospital
02.2020 - 11.2022

Marketing Research Supervisor

Quick Test/Heakin Research
04.2018 - 06.2019

Freelance Independent Reiki Therapist

Independent Self Employment
03.2014 - 10.2024

Personal Assistant

Company
12.2012 - 12.2014

Patient Escort

Memorial Sloan-Kettering Cancer Center
01.2012 - 10.2012
Kevin Oliver