Kewanna McCormick
Horn Lake,MS
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
10
10
years of professional experience
Work History
Sr Specialty CSR Problem Resolutions Team
FedEx Corporation
Memphis, TN
07.2023 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Ensured compliance with local, state, federal regulations regarding hazardous materials handling.
- Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
- Assigned tasks to staff members within the department according to their individual skill sets.
Lead Tax Preparation Specialist/Seasonal
Professional Tax Service
Milwaukee , WI
01.2015 - Current
- Reviewed financial documents and gathered relevant information to complete tax returns.
- Provided guidance to staff on complex tax issues and ensured that all deadlines were met.
- Researched changes in tax law and regulations to ensure accurate filing of returns.
- Supervised a team of Tax Preparers in the completion of individual, corporate, trust, partnership, non-profit, estate, and gift tax returns.
- Assisted clients in preparing and filing taxes accurately according to regulations.
- Provided guidance on the best practices for maximizing deductions and credits.
- Analyzed financial records to identify potential deductions and credits that could be applied to reduce taxable income.
- Prepared estimated taxes based on current year's income projections.
- Communicated with clients regarding their tax issues, questions, and concerns.
Employee Relations Associate
FedEx Corporation
Memphis, TN
07.2022 - 07.2023
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
- Participated in projects related to implementing new technologies or improving existing processes.
Customs Trade Specialist
FedEx Trade Networks
Memphis, TN
02.2021 - 07.2022
- Reviewed and processed customs documentation to ensure accuracy and compliance with applicable regulations.
- Conducted research on tariff classifications, origin of goods, export control requirements, and other trade-related matters.
- Collaborated with logistics personnel to coordinate the timely delivery of goods.
- Negotiated terms of contracts related to international shipments with vendors, suppliers, and customers.
- Maintained records of all transactions related to imports and exports in accordance with government regulations.
- Prepared reports detailing the status of shipments, including any delays or discrepancies.
- Assisted in resolving issues that arose during shipment clearance processes at ports of entry and exit.
- Coordinated communication between internal departments regarding necessary documents for customs clearance purposes.
- Verified duties owed by reviewing invoices against declarations made by importers and exporters.
Education
Associate of Arts - Business Management
Upper Iowa University
Fayette, IA08-2011
GED -
Milwaukee Area Technical College
Milwaukee, WI02-2000
Bachelor of Science - Management
Upper Iowa University
Fayette, IA08-2025
Skills
- Call center experience
- Account updating
- Complaint resolution
- Financial statement review
- Bookkeeping
- Shipping coordination
- Billing
- Training and coaching
- Senior leadership support
Timeline
Sr Specialty CSR Problem Resolutions Team
FedEx Corporation
07.2023 - Current
Employee Relations Associate
FedEx Corporation
07.2022 - 07.2023
Customs Trade Specialist
FedEx Trade Networks
02.2021 - 07.2022
Lead Tax Preparation Specialist/Seasonal
Professional Tax Service
01.2015 - Current
Associate of Arts - Business Management
Upper Iowa University
GED -
Milwaukee Area Technical College
Bachelor of Science - Management
Upper Iowa University
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