Key Palacios
Maricopa,AZ
Summary
Proactive individual with extensive experience in retail and e-commerce settings. Skilled in online order management and fulfillment systems with a track record of resolving customer inquiries and providing tailored solutions. Demonstrated ability to enhance operational efficiency and is committed to improving customer experiences through effective problem-solving and process enhancements.
Overview
1
1
Language
4
4
years of professional experience
Work History
Digital Personal Shopper
Walmart
Maricopa, Arizona
04.2024 - Current
- Guided customers in placing online orders, analyzing itemized invoices and providing updates on current orders to improve customer experience.
- Resolved customer inquiries using problem-solving techniques and offering solutions for disputes on the customer service line while fostering a positive environment to ensure customer satisfaction.
- Operated fulfillment systems on multiple devices to process and track customer orders efficiently while guaranteeing product quality in a fast-paced environment.
- Navigated Walmart's inventory system to locate items, manage inventory levels and ensure accurate stock availability for orders.
- Coordinated with team members to optimize workflow and enhance operational efficiency.
Apparel Sales Associate
Walmart
Phoenix, Arizona
10.2022 - 04.2024
- Enhanced customer shopping experience through attentive service such as providing style recommendations and assisting in locating items.
- Addressed customer inquiries and efficiently directed them to appropriate departments via store phone line.
- Managed inventory levels to ensure timely restocking and organized merchandise on sales floor for improved visibility.
- Trained new associates on sales and customer service techniques and store policies.
- Collaborated with team members to create engaging promotional displays, discuss sales strategies and performance improvements.
Education
High School Diploma -
Chula Vista High School
Chula Vista, CA05-2018
Skills
- Customer support
- Team collaboration
- Interpersonal communication
- Adaptability
- Multitasking Abilities
- Attention to detail
- Order processing and fulfillment
- Inventory management systems
Languages
Spanish
Native/ Bilingual
Timeline
Digital Personal Shopper
Walmart
04.2024 - Current
Apparel Sales Associate
Walmart
10.2022 - 04.2024
High School Diploma -
Chula Vista High School