KEYA DANDRIDGE
Detroit
Summary
Extensive background in healthcare and medical billing, with a proven ability to resolve complex inquiries, navigate insurance claims, and support patients with empathy and efficiency. Adept at building strong client relationships, streamlining processes, and collaborating across departments to improve service delivery. Known for a solution-focused approach, attention to detail, and a commitment to providing a positive customer experience-skills that translate seamlessly across industries.
Results driven medical biller with several years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.
Overview
12
12
years of professional experience
Work History
Medical Biller
Comprehensive Urology
02.2024 - Current
- Accurately coded services, procedures, diagnosis, and treatments.
- Prepared and sent UB04 and 1500 claims for primary and secondary insurance.
- Spearheaded the appeal and reconsideration process for unpaid or denied claims.
- Directly worked with patients to educate them on the payment process and advise on next steps.
Billing and Follow Up Representative
R1
07.2019 - 02.2024
- Review patient accounts ensuring claims are accurate and billable.
- Identify and resolve claim edits, billing guidelines, and payer requirements.
- Proactively fix claims rejection errors and resubmit claims based on payer requirements.
Patient Financial Services
Beaumont Hospital
06.2016 - 06.2019
- Perform a variety of clerical tasks where communicating with members, scheduling appointments, processing documents, a strong commitment to customer service, and data entry is a substantial and essential part of the job.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
- Obtains referrals and authorizations when required.
Patient Service Representative
Sinai Grace Hospital
09.2013 - 07.2016
- Greeted and registered all patients who required care in the Emergency Room
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal
- Scheduled patients testing for MRI, CT, Ultrasounds from preauthorization to follow up visits.
Education
Associates Degree - Applied Science
Wayne County Community College
MichiganSkills
- Building strong client relationships
- Revenue cycle management
- Claim reconciliation
- Proficient in various Billing and insurance systems
- Insurance Verification
- Medical coding
- Claims processing
Timeline
Medical Biller
Comprehensive Urology
02.2024 - Current
Billing and Follow Up Representative
R1
07.2019 - 02.2024
Patient Financial Services
Beaumont Hospital
06.2016 - 06.2019
Patient Service Representative
Sinai Grace Hospital
09.2013 - 07.2016
Associates Degree - Applied Science
Wayne County Community College