Keyaira Merchant
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Greater Milwaukee Urban League
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Legal Assistant
Kohn Law Firm
01.2022 - 02.2023
- Conducted skip-tracing activities to locate debtor
- Contacted customers via telephone, email, or mail in order to collect payments owed
- Assessed financial information to determine the best course of action for collecting debts
- Provided support to legal counsel when litigating claims
- Managed over 1000 files
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Retail Wireless Consultant Assistant Manager (MOD)
US Cellular
01.2018 - 01.2022
- Built customer loyalty and retention by delivering excellent shopping experiences
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases
- Examined incoming inventory, merchandised shelves, oversaw signage, and prevented shrinkage
- Balanced and organized cash register at opening/closing and throughout the day
- Trained team members in successful strategies to meet operational and sales targets
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Technical Advisor
Concentrix Call Center
01.2016 - 01.2018
- Assisted customers in resolving a diverse range of technical issues to restore service and functionality to Apple products
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Met customer call guidelines for service levels, handle time and productivity.
Captioning Assistant
CapTel
01.2015 - 01.2016
- Translated speaker dialogues into captions using transcription software for the hearing impaired
- Edited and reviewed captioned reports for clarity, grammar and spelling
- Noted conversations and activities in shorthand for later conversion to full text
- Troubleshot equipment and system problems.
Education
High School Diploma -
North Division High School
Milwaukee, WI01.2019
Skills
- Customer service
- Collections
- Skip tracing
- Technical support
- 10-key typing
- Upselling
- Deescalating tactics
- Training and coaching
- Multi-line telephone operation
- POS system knowledge
- Staff management
- Written & verbal skills
- Inventory management
- Wireless technology
- Merchandising
- Negotiation
- Profit target achievement
- Account Management
- Database entry
- File Organization
- Telephone reception
- Leadership and supervision
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Excel spreadsheets
- Appointment Scheduling
Timeline
Office Administrative Assistant
Greater Milwaukee Urban League
02.2023 - Current
Legal Assistant
Kohn Law Firm
01.2022 - 02.2023
Retail Wireless Consultant Assistant Manager (MOD)
US Cellular
01.2018 - 01.2022
Technical Advisor
Concentrix Call Center
01.2016 - 01.2018
Captioning Assistant
CapTel
01.2015 - 01.2016
High School Diploma -
North Division High School
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