Keyairah Allen
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to work at achieving company goals. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Manager
Cellular World
Lawrenceville, GA
10.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Implemented systems and procedures to increase sales and avoid the usual objections.
- Creative problem solving to close deals and solidify reoccurring clientele.
Tax Preparer - Manager
Midway Tax Service
01.2016 - 03.2023
- I was the manager as well as tax preparer for the office
- My duties included data entry as well as customer service
- I filed taxes and helped my clients get the most out of their tax return.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Analyzed financial records to verify accuracy of tax returns.
- Researched complex tax issues utilizing online resources and professional tax software.
Promotional Model - Bottle Service
Cephora Lounge
3649 Clairmont Rd Atlanta
02.2019 - 04.2021
- While employed at Cephora lounge I not only supplied bottle service for guest within their section but bartended as well.
- I was responsible for greeting and seating guest as well as accommodating them throughout their visit
- These duties included; suggesting different alcoholic beverage choices (depending on the guest), making sure that they were sat properly according to their party, and ensuring that all orders were correct for the optimal experience
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Processed orders and facilitated customer payments using POS system.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Representative
LASER APPRAISER
Athens, GA
07.2018 - 04.2020
- At Laser Appraiser I was responsible for selling an application over the phone
- All of my clients were contacted by phone and I helps them find the package on the application that was right for them
- Customer services as well as sales were the main objective of the job.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Barista Shift Lead
The Zen Bar
553
08.2020 - 09.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
Bachelor Of Computer Science - Computer Science
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Georgia Cyber Academy
Lawrenceville, GA06.2017
Skills
- Customer Service
- Tax Experience
- QuickBooks
- Store Opening and Closing
- Operational Efficiency
- Hand-Crafted Drink Recipes
- Barista Training
- Sales Expertise
- Advertising Techniques
Additional Information
- Authorized to work in the US for any employer
Timeline
Sales Manager
Cellular World
10.2023 - Current
Barista Shift Lead
The Zen Bar
08.2020 - 09.2023
Promotional Model - Bottle Service
Cephora Lounge
02.2019 - 04.2021
Sales Representative
LASER APPRAISER
07.2018 - 04.2020
Tax Preparer - Manager
Midway Tax Service
01.2016 - 03.2023
Bachelor Of Computer Science - Computer Science
Georgia Gwinnett College
High School Diploma -
Georgia Cyber Academy