Keyalee Wilson
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Cashier Assistant
Delaware North
12.2022 - Current
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
Waitress
Pluckers
08.2022 - 12.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Homemaker
Self
04.2022 - 07.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
Insurance Customer Service Representative
Concentrix
11.2021 - 04.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
- Maintained current product knowledge to meet customer needs and increase sales
- Responded proactively and positively to rapid change
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedures
Production Associate
HelloFresh
10.2020 - 12.2021
- Organized work to meet demanding production goals
- Inspected final products to assess compliance with quality standards and established tolerances
- Supported current production needs by moving items between equipment, conveyors and staging areas
- Took on additional shifts during peak work periods to keep projects on schedule
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients
- Wrapped pallets in shrink wrap prior to loading
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Completed over 4,000 customer orders each day in warehouse setting.
Customer Service Representative
Global Payments
09.2019 - 08.2020
- Resolved customer complaints and addressed needs
- Helped large volume of customers every day with positive attitude and focused on customer satisfaction
- Documented and detailed calls and complaints on customers accounts
- Took and submitted credit card applications
- Processed balance transfers
- Recommended products and services to meet customers' credit card and banking needs
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
Restaurant Waitress
Cheddar's Scratch Kitchen
02.2017 - 10.2019
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Completed credit payments via card processing systems
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup
- Cultivated warm relationships with regular customers.
Waitress/Hostess
Hong Kong Cafe
05.2015 - 02.2017
- Welcomed and sat guest
- Took customer orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
Masters in Cosmetology - Esthesics
Empire Beauty School - Kennesaw
Kennesaw, GA03.2019
Diploma - undefined
Westover High School
Albany, GA2015
Skills
- Critical thinking
- Fast Learner
- Computer skills
- Effective time management
- Interpersonal Communication Skills
- Leadership
- Complex Problem solving
- Healthcare (2 years)
- Host/Hostess
- Warehouse Experience
- Maintenance
- Fixture installation (2 years)
- Certifications and Licenses
- Food Handler Certification
- Hygiene Standards
- Quote Generation
- Resolving Customer Issues
- Credit Card Reconciliation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Cashier Assistant
Delaware North
12.2022 - Current
Waitress
Pluckers
08.2022 - 12.2022
Homemaker
Self
04.2022 - 07.2022
Insurance Customer Service Representative
Concentrix
11.2021 - 04.2022
Production Associate
HelloFresh
10.2020 - 12.2021
Customer Service Representative
Global Payments
09.2019 - 08.2020
Restaurant Waitress
Cheddar's Scratch Kitchen
02.2017 - 10.2019
Waitress/Hostess
Hong Kong Cafe
05.2015 - 02.2017
Masters in Cosmetology - Esthesics
Empire Beauty School - Kennesaw
Diploma - undefined
Westover High School
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