Keyana Browhow
Denham Springs ,LA
Summary
Dynamic Assistant Manager at AT&T with proven expertise in team leadership and customer service. Enhanced operational efficiency through meticulous cash handling and financial reporting, achieving a significant reduction in discrepancies. Skilled in fostering customer relations and driving sales, consistently exceeding performance goals while maintaining a high-quality store environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
AT&T
Baton Rouge, LA
06.2022 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Weekly meetings to discuss store and consultant goals
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Office Depot
Sales Consultant
Baton Rouge, LA
12.2019 - 05.2022
- Provided expert product knowledge to enhance customer engagement and drive sales.
- Executed effective sales strategies to increase revenue in assigned territory.
- Utilized CRM software to track leads and manage customer relationships efficiently.
- Collaborated with team members to identify market trends and capitalize on opportunities.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Discussed monthly goals for rewards program
Education
Bachelor of Science - Sociology
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Live Oak High School
Watson, La05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Retail operations
- Staff supervision
- Customer rapport
Timeline
Assistant Manager
AT&T
06.2022 - 02.2025
Office Depot
Sales Consultant
12.2019 - 05.2022
Bachelor of Science - Sociology
Southern University And A&M College
High School Diploma -
Live Oak High School