Summary
Overview
Work History
Education
Skills
Timeline
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Keyana Davis

Beaumont,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Teleperformance
10.2021 - Current
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded proactively and positively to rapid change.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Security Officer

Allied Universal Security Services
09.2020 - 12.2021
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Caregiver

SYNERGY HomeCare
05.2015 - 01.2018
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.

Education

High School Diploma -

Silsbee High School
Silsbee, TX

Associate of Science - Diagnostic Medical Sonography

Lamar Institute of Technology
Beaumont, TX
05.2024

Skills

  • Customer Education

  • Call triaging

  • Appointment Scheduling

  • Microsoft Outlook

  • Route Management

  • Receiving support

  • De-Escalation Techniques

  • Understanding Customer Needs

  • Call Center Operations

  • Work Prioritization

  • Calm and Professional Under Pressure

  • Call Documentation

Timeline

Customer Service Representative

Teleperformance
10.2021 - Current

Security Officer

Allied Universal Security Services
09.2020 - 12.2021

Caregiver

SYNERGY HomeCare
05.2015 - 01.2018

High School Diploma -

Silsbee High School

Associate of Science - Diagnostic Medical Sonography

Lamar Institute of Technology

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Keyana Davis