Keyana Johnson
Brooklyn,NY
Summary
Dynamic professional with a proven track record at HeartShare St. Vincent's Services, excelling in budget management and event coordination. Adept at fostering relationships and leading teams to create engaging learning environments. Recognized for strategic planning and creative problem-solving, ensuring alignment with organizational goals and enhancing community engagement.
Overview
14
14
years of professional experience
Work History
Assistant Director
HeartShare St.Vincent's Services
Brooklyn, NY
10.2023 - 08.2025
- Collaborated with director and community leaders to create a supportive learning environment that enhanced student and staff engagement
- Cultivated relationships with donors and activity specialists to develop engaging lesson plans and multicultural activities that enriched student experiences
- Scheduled and facilitated meetings with staff, students, and community members to gather feedback
- Managed a quarterly budget ensuring alignment with organizational goals
- Addressed inquiries from students and parents in a timely manner
- Managed incoming calls and ensured proper call routing
- Coordinated logistics for multiple field trips, managing transportation and itineraries while ensuring accurate attendance and meal input in doh system
Associate Banker
Chase Bank
Brooklyn, NY
03.2017 - 01.2023
- Processed deposits, withdrawal, payment tickets and account maintenance
- Assisted customers with Chase ATM machines and Chase Mobile app to facilitate transactions and improve service experience
- Resolved calls regarding eligibility, claims, benefits, and service issues to improve customer satisfaction
- Established credibility with clients by recalling over 50 names, fostering personal connections and enhancing customer loyalty
- Stayed up to date with new account offerings and proactively made recommendations based on customers' personal needs
- Accurately estimated the financial needs of the bank bi-weekly for cash order
- Followed FDIC security protocols to keep customer information confidential
- Trained new employees on bank protocols to ensure adherence to standards and streamline onboarding process
Shift Supervisor
Bird Bath Bakery
New York, NY
09.2013 - 03.2017
- Led and motivated team to drive sales growth and streamline operations
- Managed inventory processes and coordinated ordering to maintain stock levels and prevent shortages
- Analyzed sales figures and forecasting future sales
- Created weekly staff schedule to ensure adequate coverage and support business needs
- Assisted counter staff in resolving complex customer inquiries and transactions to improve service quality
- Prepared nightly deposits for the business day
- Prepared documentation for health and safety visits
- Worked with my team & manager to ensure DOH compliance
Administrative Assistant
AHRC
Queens, NY
12.2011 - 09.2013
- Coordinated and scheduled company meetings, appointments, interviews, and inspections to optimize executive time
- Managed incoming phone calls and emails to ensure prompt responses and enhance communication flow.
- Greeted visitors and efficiently directed inquiries to appropriate personnel
- Performed routine clerical duties such as mailing, copying, filing, faxing and scanning
- Prepared staff scheduling on weekly basis & kept track of absent employees
- Executed petty cash transactions and coordinated timely replenishment of office supplies to maintain operational efficiency.
- Maintained cleanliness of lobby & office areas
- Analyzed and interpreted data to provide actionable insights for program director's decision-making.
Education
Diploma -
Brooklyn High School For Global Studies
Brooklyn, NY06-2011
Skills
- Budget management
- Event coordination
- Office management
- Inventory management
- Scheduling efficiency
- Strategic planning
- Team leadership
- Meeting facilitation
- Creative problem solving
- Time management
- Conflict resolution
- Creative direction
Timeline
Assistant Director
HeartShare St.Vincent's Services
10.2023 - 08.2025
Associate Banker
Chase Bank
03.2017 - 01.2023
Shift Supervisor
Bird Bath Bakery
09.2013 - 03.2017
Administrative Assistant
AHRC
12.2011 - 09.2013
Diploma -
Brooklyn High School For Global Studies