Keyana Logan
Aiken,SC
Summary
Accomplished professional with experience overseeing rental sales and other business activities to maximize profitability. Versatile leader with successful history managing staff, leading operations, and serving customers. Focused on coaching employees to build skills and enhance customer experiences. Goal-oriented team manager commended for first-rate leadership and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
S.A MIKELL & Co
Aiken, SC
07.2022 - Current
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Branch Rental Manager
Penske Truck Leasing
Columbia, SC
08.2022 - 10.2024
- Developed and implemented marketing strategies to increase customer base by 12%
- Analyzed financial data to identify areas of improvement in operations and sales
- Maintained accurate records of inventory, customer orders, and invoices for the monthly P&L
- Ensured compliance with federal, state, and local laws for safety protocols and OSHA
- Managed day-to-day operations at area branch including staffing levels, customer service policies, and branch up keeping
- Generated a revenue between $500,000 to $1.5 million each month in commercial revenue; $2.3 million to 3.1 million each month in lease revenue
- Reduced external costs by 33% after first 45 days in role
- Lead a team of four employees while being over 60+ delinquent accounts that drove the organizations revenue up 6%
Team Leader Manager
Bridgestone Americas
Aiken, SC
01.2017 - 07.2022
- Managed and trained 25+ employees on daily tasks to improve performance levels
- Assigned tasks to employees and supervised activities to meet operational needs
- Addressed operational issues and determined changes to drive improvements
- Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth through communication, training and development that fostered positive employee relationships
- Developed a succession plan for the organizations expansion that is still in utilization
- Trained associates on AGVs
Business Development Manager Intern
American Association for Justice
Washington, DC
05.2016 - 01.2017
- Determined business development opportunities and implemented effective strategy for client acquisition
- Researched possible business leads and communicated to supervisor
- Assisted with special projects supporting sales and marketing campaigns
- Followed up with prospects through telephone calls and emails
Assistant Manager
Churches Chicken
Augusta, GA
06.2014 - 11.2015
- Delegated daily tasks to team members to optimize group productivity
- Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed employees while supervising activities to drive productivity and efficiency
Sales Executive
Dillards Department Store
Aiken, SC
08.2013 - 03.2014
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Implemented processes that drove change and improved performance
- Assigned qualified leads to field sales team for further development and closure
- Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations
- Explained features, advantages and benefits of products and services in clear, concise language
Management Trainee, Business Development
University Of South Carolina Aiken
Aiken, SC
08.2012 - 08.2013
- Resolved customer issues efficiently to build loyalty
- Implemented sales and promotions with pricing and merchandise display adjustments
- Made informed decisions and communicated requested actions to employees
- Learned company processes, procedures and employee role functions
- Supported staff training, development and evaluation
- Built network of peer and professional contacts, sharing knowledge and gaining insights
Education
Bachelor of Arts - Business Management
University of South Carolina
Aiken, SC05.2016
High School Diploma -
Calhoun County High School
Saint Matthews, SC06.2011
Skills
- Data Evaluation
- Team Collaboration
- Accounts Payable
- Quickbooks
- Financial Analysis
- Production
- Labor Relations
- Customer Retention
- P&L Management
- Data Analysis
- Organizational Management
- Financial Management
- Business Development
- Inventory Management
- Health and safety compliance
- Business Planning
- Customer Service
- Workflow Optimization
- Softwares:RentalNet, AS400, ServiceNet, and Salesforce
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.(Bridgestone Americans)
- Consistently maintained high customer satisfaction ratings within my region (Penske)
Affiliations and Memberships
- NAACP (served as President/VP)
- AASA (served as secretary and vice president)
- Pacer Union Board (won 4 awards and served as Vice President)
- Notary Club
Timeline
Branch Rental Manager
Penske Truck Leasing
08.2022 - 10.2024
Operations Manager
S.A MIKELL & Co
07.2022 - Current
Team Leader Manager
Bridgestone Americas
01.2017 - 07.2022
Business Development Manager Intern
American Association for Justice
05.2016 - 01.2017
Assistant Manager
Churches Chicken
06.2014 - 11.2015
Sales Executive
Dillards Department Store
08.2013 - 03.2014
Management Trainee, Business Development
University Of South Carolina Aiken
08.2012 - 08.2013
Bachelor of Arts - Business Management
University of South Carolina
High School Diploma -
Calhoun County High School