Keyana P. Omess
Mount Vernon,NY
Summary
Experienced in customer service and retail operations, enhancing customer satisfaction through effective interaction and problem-solving. Skilled in managing transactions, inventory, and maintaining organized displays. Bringing strong communication, attention to detail, and multitasking abilities to support various business environments. Demonstrates a solid work ethic and commitment to maintaining order in work processes. Eager to leverage expertise in a challenging new role to contribute to team success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Guest Experience Specialist
Signature Aviation
Mount Vernon, NY
10.2025 - Current
- Welcomed guests upon arrival, fostering a warm and inviting atmosphere.
- Collaborated with team members to streamline service processes and improve operational efficiency.
- Coordinated with other departments to facilitate seamless guest experiences during events.
- Responded to emails from customers seeking assistance or making requests for additional services.
- Compiled records of daily operational information such as fuel usage, cargo weight, passenger counts.
- Tracked aircraft position via radar systems in order to provide updates on estimated arrival times at destination airports.
- Complied with federal, state and airport authority security requirements.
RX ASSOCIATE
CONSUMER VALUE STORE
New Rochelle, NY
12.2024 - 10.2025
- Greeted and assisted customers, enhancing overall shopping experience.
- Answered inquiries regarding products and store policies, improving customer satisfaction.
- Handled returns and resolved issues promptly to maintain customer loyalty.
- Operated point-of-sale system for efficient transaction processing.
- Processed cash, credit/debit transactions, and coupons accurately.
- Counted and balanced register drawer during shift changes to ensure accuracy.
- Restocked shelves, rotated inventory, and maintained organized displays.
Intern
White Plains Hospital
White Plains
01.2024 - 05.2024
- Provided administrative and patient-centered support to enhance care quality and satisfaction.
- Conducted patient rounding and collected satisfaction data to identify service gaps and escalate concerns to care teams.
- Assisted with documentation and reporting for quality improvement projects, including discharge planning and communication workflows.
- Shadowed case managers and department leaders to gain insight into care coordination and hospital operations.
- Strengthened skills in patient communication, data entry, problem-solving, and cross-functional collaboration in a clinical setting.
IN STORE SHOPPER
WHOLE FOODS MARKET E-COMMERCE
Yonkers, NY
06.2021 - 12.2023
- Greeted and assisted customers, enhancing overall shopping experience.
- Answered inquiries regarding products and store policies, improving customer satisfaction.
- Handled returns and resolved issues promptly to maintain customer loyalty.
- Operated point-of-sale system for efficient transaction processing.
- Processed cash, credit/debit transactions, and coupons accurately.
- Counted and balanced register drawer during shift changes to ensure accuracy.
- Restocked shelves, rotated inventory, and maintained organized displays.
- Selected fresh items from store shelves to complete online grocery orders.
- Packaged products carefully, preventing damage during delivery.
PHARMACY TECHNICIAN
CONSUMER VALUE STORE
Mount Vernon, NY
06.2019 - 06.2021
- Received and reviewed prescription orders from customers and healthcare providers.
- Entered prescription information into pharmacy computer system to ensure accuracy.
- Prepared medications for dispensing by counting pills, measuring liquids, and labeling bottles.
- Maintained regulatory compliance by adhering to HIPAA guidelines and state laws regarding medication handling.
- Managed work assignments from order system to fill orders efficiently.
- Addressed customer inquiries and resolved complaints in a timely manner to enhance satisfaction.
- Assisted other departments with restocking shelves and supporting receiving and shipping efforts.
- Assisted customers at pharmacy counter and via phone, addressing inquiries about prescriptions and pricing.
- Processed insurance claims, resolving rejections and calculating co-payments.
- Managed inventory by ordering, receiving, and restocking medications and supplies.
Education
BACHELOR OF SCIENCE (B.S.) - HEALTH CARE MANAGEMENT
STATE UNIVERSITY OF NEW YORK AT CANTON
Canton05.2024
ASSOCIATES IN SCIENCE -
WESTCHESTER COMMUNITY COLLEGE
NY12.2020
ASSOCIATES IN SCIENCE -
STATE UNIVERSITY OF NEW YORK AT DELHI
NY05.2019
Skills
- Written skills
- Verbal skills
- Presentation skills
- Networking
- Multi-tasking
- Proficient computer skills
- Microsoft Excel
- Microsoft PowerPoint
- Attention to detail
- Time management
- Customer service
- Problem-solving abilities
- Team collaboration
References
References available upon request.
Internship
Internship at White Plains Hospital
Provided administrative and patient-centered support to enhance care quality and satisfaction.,
Conducted patient rounding and collected satisfaction data to identify service gaps and escalate concerns to care teams.
Assisted with documentation and reporting for quality improvement projects, including discharge planning and communication workflows.,
Shadowed case managers and department leaders to gain insight into care coordination and hospital operations.,
Strengthened skills in patient communication, data entry, problem-solving, and cross-functional collaboration in a clinical setting.
Timeline
Guest Experience Specialist
Signature Aviation
10.2025 - Current
RX ASSOCIATE
CONSUMER VALUE STORE
12.2024 - 10.2025
Intern
White Plains Hospital
01.2024 - 05.2024
IN STORE SHOPPER
WHOLE FOODS MARKET E-COMMERCE
06.2021 - 12.2023
PHARMACY TECHNICIAN
CONSUMER VALUE STORE
06.2019 - 06.2021
BACHELOR OF SCIENCE (B.S.) - HEALTH CARE MANAGEMENT
STATE UNIVERSITY OF NEW YORK AT CANTON
ASSOCIATES IN SCIENCE -
WESTCHESTER COMMUNITY COLLEGE
ASSOCIATES IN SCIENCE -
STATE UNIVERSITY OF NEW YORK AT DELHI