Keyanda Armstrong

• Provided health education to clients about nutrition, physical activity and disease prevention.
• Conducted home visits to assess the health needs of patients and their families.
• Assisted with patient referrals to appropriate community resources.
• Maintained accurate records of patient data in a secure electronic database.
• Monitored client progress towards health goals and objectives.
• Counseled clients on issues related to mental health, substance abuse, and violence prevention.

• Provided instruction to individual or small groups of students to reinforce learning of material or skills initially introduced by a teacher.
• Instructed students in basic academic skills such as reading, writing, math, science and social studies.
• Assisted teachers with record keeping tasks such as attendance taking and grading papers.
• Collaborated with teachers to develop modifications to lesson plans based on the individual needs of each student.
• Developed creative activities designed to engage all levels of learners within the classroom setting.
• Attended professional development workshops related to working with special needs children.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Provided advice and front-line expertise to internal committees to improve team, service and procedural standards.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• De-escalated challenging customer concerns, maintaining calm, friendly demeanor.

Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations