Keyanika McDay
Rex,GA
Summary
Reliable mail carrier with experience in both urban and rural delivery routes. Strong familiarity with postal regulations, automated sorting systems, and handheld device operation for tracking deliveries. Demonstrated ability to manage time effectively, maintain accurate records, and provide high-quality customer service. Proven commitment to efficiency led to increased accuracy and faster delivery times in previous positions.
Overview
7
7
years of professional experience
Work History
Mail Carrier
United States Post Office
Stone Mountain, GA
06.2021 - Current
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Responded to customer inquiries regarding postal services and products.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Delivery Driver
Amazon(Bostwick Logistics)
Alpharetta, GA
03.2019 - 01.2020
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Order Management Specialist
Mud Pie
Stone Mountain, GA
07.2017 - 02.2019
- Reviewed customer orders for accuracy and completeness prior to processing.
- Developed processes to ensure order fulfillment was timely and accurate.
- Analyzed customer feedback to identify areas of improvement in the ordering process.
- Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
- Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
Education
Associate of Applied Business - Human Resources Management
Georgia Piedmont Technical College
Clarkston, GA05-2025
GED -
Penn Foster College
Scottsdale, AZ05-2006
Skills
- Route Management
- Mail Sorting
- Vehicle loading
- Postal regulations
- Financial records oversight
- Postage Calculation
- Documentation & recordkeeping
Timeline
Mail Carrier
United States Post Office
06.2021 - Current
Delivery Driver
Amazon(Bostwick Logistics)
03.2019 - 01.2020
Order Management Specialist
Mud Pie
07.2017 - 02.2019
Associate of Applied Business - Human Resources Management
Georgia Piedmont Technical College
GED -
Penn Foster College
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