Keyanna Cobb

Process Technician

Harvey,LA

Summary

Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Process Operator position.
Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

year of post-secondary education

Regional Transit Authority Of New Orleans

New Orleans, LA

06.2017 - 11.2022

Coordinated dispatching of sixty-five drivers to accomplish daily delivery requirements.
Created delivery routes and optimized plans for traffic, road conditions, and other factors.
Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Handled incoming calls and emails from customers regarding issues with deliveries.
Checked that each scheduled route was appropriately covered by delivery drivers.
Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.

Apple School Bus

New Orleans, LA

01.2015 - 07.2017

Directed dispatching, routing, and tracking of 60 fleet vehicles.
Modernized communications systems to improve productivity, reliability and efficiency.
Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
Maintained updated and detailed records of calls in physical and electronic database.

Nunez Community College, Chalmette, LA

06.2022 - Current

Documentation and paperwork

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Nunez Community College - Associate of Applied Science, Process Tech Fast Track Program

06.2022 - Current

Transportation Dispatcher - Regional Transit Authority Of New Orleans

06.2017 - 11.2022

Dispatch Supervisor - Apple School Bus

01.2015 - 07.2017