Keyanna Cobb
Process Technician
Harvey,LA
Summary
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Process Operator position.
- Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Transportation Dispatcher
Regional Transit Authority Of New Orleans
New Orleans, LA
06.2017 - 11.2022
- Coordinated dispatching of sixty-five drivers to accomplish daily delivery requirements.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Dispatch Supervisor
Apple School Bus
New Orleans, LA
01.2015 - 07.2017
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Associate of Applied Science - Process Tech Fast Track Program
06.2022 - Current
- Dominos Sugar Scholarship Recipient
- Honor Roll Fall semester 3.5 g.p.a 2023
- Ptec fast track program
Skills
Documentation and paperwork
Local area knowledge
Logistical operations
Telephone etiquette
Logistics Management
Relationship building
Team collaboration
Tracking tasks
Quality assurance
Customer Relations
Staff Development
Prioritizing calls
Maintaining call metrics
Routing orders
Updating logs
Service coordination
Dispatching field personnel
Timeline
Nunez Community College - Associate of Applied Science, Process Tech Fast Track Program
06.2022 - Current
Transportation Dispatcher - Regional Transit Authority Of New Orleans
06.2017 - 11.2022
Dispatch Supervisor - Apple School Bus
01.2015 - 07.2017