Keyanna Dennis
Troy,AL
Summary
Resourceful remote support professional specializing in customer service and virtual assistance. Expertise in managing inquiries, organizing documentation, coordinating schedules, and executing data entry tasks. Committed to following procedures, prioritizing tasks, and enhancing customer satisfaction.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Delivery Driver
Walmart
Troy, AL
12.2024 - Current
- Delivered groceries and general merchandise to customer addresses.
- Loaded Walmart pickup orders into delivery vehicle to ensure safe and accurate delivery.
- Processed customer orders efficiently and on schedule to meet customer expectations.
- Communicated with customers about order status and delivery instructions to enhance customer satisfaction.
- Resolve routine delivery issues through clear communication and follow-up.
- Manage changing delivery requirements independently.
- Review order details, delivery instructions, deadlines, and route requirements.
- Verified merchandise against Walmart order details before departure.
Delivery Driver
DoorDash
Troy, AL
10.2023 - Current
- Ensured accurate customer deliveries within required timeframes, enhancing customer satisfaction.
- Prioritized routes and deadlines while addressing customer requests to optimize delivery efficiency.
- Communicated promptly with customers to clarify delivery needs, improving service responsiveness.
- Review order details and customer instructions before delivery.
- Maintain reliable performance in a time-sensitive environment.
Chat Support and Customer Service
Self employed
Eufaula, AL
05.2013 - Current
- Resolved customer questions through online chat and written communication, enhancing customer satisfaction.
- Manage multiple customer requests while maintaining professional service.
- Handled multiple customer requests, ensuring timely and professional service delivery.
- Executed detailed instructions to complete tasks accurately, prioritize customer needs, and work independently.
- Operated independently to execute instructions and prioritize customer needs, aiming to meet established service expectations.
Virtual Assistant and Appointment Scheduler
Self employed
Eufaula, AL
06.2012 - Current
- Scheduled appointments and sent confirmations and reminders.
- Coordinated appointments, ensuring timely confirmations and reminders for optimal scheduling.
- Managed customer information, calendars, and documents to support seamless follow-up and communication.
- Verified records and documents for accuracy and completeness to uphold quality standards.
- Reviewed records and documents for completeness and accuracy.
Remote Data Entry and Administration
Self Employed Services
Troy, Al
10.2000 - Current
- Entered, updated, and organized information to ensure compliance with established procedures.
- Use Microsoft Word and Excel to prepare documents and manage records.
- Review records for completeness, consistency, and accuracy.
- Completed quality checks and maintained organized files.
- Coordinated remote assignments to meet project deadlines. Managed tasks independently to ensure project progress during project execution. and meet deadlines.
Line Assembler
Jacks
Troy, AL
12.2021 - 01.2022
- Assembled menu items according to procedures, ensuring consistency and quality.
- Facilitated accurate order preparation in fast-paced environment, contributing to customer satisfaction.
- Managed multiple tasks while maintaining an organized workstation.
- Conducted quality checks and coordinated with coworkers to enhance workflow efficiency.
- Prepared and assembled menu items according to established procedures.
Sanitation Worker
Keystone Foods
Eufaula, AL
10.2018 - 06.2020
- Inspected equipment for cleanliness, safety, and operational concerns.
- Inspected equipment for cleanliness and safety, ensuring operational readiness.
- Sanitized production machinery according to workplace procedures and safety standards.
- Reported issues and addressed sanitation tasks to maintain compliance with safety standards.
- Maintained cleanliness and organization in production areas to ensure efficient operations.
Leaner Hanger, Monitor, and Supervisor
FEMA
Auburn, Alabama
01.2018 - 04.2018
- Monitored debris collection and supervised truck loads to ensure efficient tornado cleanup operations.
- Communicated operational information to support field coordination.
- Communicated operational information to enhance field coordination and response efforts.
- Maintained visual records and adhered to monitoring procedures to support accurate reporting.
- Completed field responsibilities independently and reliably.
Cook Plant Worker
Keystone Foods
Eufaula, Al
04.2016 - 09.2017
- Inspected chicken products to support quality and processing requirements.
- Recorded production and inspection data to ensure compliance with quality standards.
- Documented processes in compliance with quality standards to maintain processing integrity.
- Conducted quality inspections regularly to ensure product standards were met. and reported information.
- Followed instructions while supporting efficient plant operations.
Receptionist
Dhr
Clayton, AL
07.2016 - 01.2017
- Answered incoming calls and efficiently directed customers to appropriate departments, ensuring timely assistance.
- Assisted visitors and callers with professionalism, enhancing overall customer experience.
- Gathered and relayed information to ensure accurate communication and support for all inquiries.
- Collected and communicated information to ensure clarity and support for all inquiries.
- Sorted and categorized files in filing cabinets for easy access. and maintained accessible records.
Line Assembler
Hummingbird
Eufaula, AL
07.2014 - 09.2014
- Constructed boat components and installed parts to meet precise specifications.
- Conducted inspections of assembly work to ensure accurate component placement and quality standards.
- Adhered to established procedures for completing tasks efficiently.
- Ensured meticulous attention to detail throughout production process.
McDonald's Crew Member
McDonald's Restaurant
Columbus, GA
05.2012 - 08.2013
- Processed customer purchases and cash transactions, ensuring accuracy and efficiency.
- Delivered courteous service and resolved customer inquiries to enhance satisfaction.
- Followed procedures for cash handling, customer service, and order accuracy.
- Managed transactions and multiple service tasks reliably.
- Handled customer transactions efficiently and multiple service tasks reliably.
Education
Eufaula High School
Eufaula, ALSkills
- Route navigation
- Vehicle loading
- Order verification
- Delivery scheduling
- GPS navigation
- Delivery coordination
- Gps navigation
- Gps operation
- Physical stamina
- Defensive driver training
- Order processing
- Shopping orders
- Route optimization
- Materials transport
- Loading and unloading
- Mileage tracking
- Weather adaptability
- Advanced planning
- Lifts up to 50 pounds
- Safe driving record
- Safe driving practices
- Goods transport
- Excellent sense of direction
- Load securing
- Equipment monitoring
- Heavy hauling
- Package scanning
- Delivery planning
- Trip inspections
- Commercial driving
- Delivery logging
- Customer service
- Problem solving
- Time management
- Decision making
- Complex problem-solving
- Customer interaction
- Multitasking and organization
- Cash transaction handling
- Teamwork and collaboration
- Courteous and polite demeanor
- Documentation management
- Dependable and reliable
- Customer response management
- Issue follow-up and resolution
- Order entry accuracy
- Delivery route planning
- Delivery appointment coordination
- Delivery schedule management
- Microsoft Word and Excel
- Document preparation and organization
- Record keeping and filing
- Quality checks and attention to detail
- Task prioritization
- Payment processing accuracy
Certification
- Microsoft word and excel certification
- Typing certification
Timeline
Delivery Driver
Walmart
12.2024 - Current
Delivery Driver
DoorDash
10.2023 - Current
Line Assembler
Jacks
12.2021 - 01.2022
Sanitation Worker
Keystone Foods
10.2018 - 06.2020
Leaner Hanger, Monitor, and Supervisor
FEMA
01.2018 - 04.2018
Receptionist
Dhr
07.2016 - 01.2017
Cook Plant Worker
Keystone Foods
04.2016 - 09.2017
Line Assembler
Hummingbird
07.2014 - 09.2014
Chat Support and Customer Service
Self employed
05.2013 - Current
Virtual Assistant and Appointment Scheduler
Self employed
06.2012 - Current
McDonald's Crew Member
McDonald's Restaurant
05.2012 - 08.2013
Remote Data Entry and Administration
Self Employed Services
10.2000 - Current
Eufaula High School