Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keyanna Martin

St Louis,MO

Summary

Dynamic Product Owner at Centene Corporation with expertise in release planning and business analysis. Spearheaded the migration to AWS Connect, enhancing call routing efficiency. Proven track record in product backlog management and roadmap development, fostering collaboration with stakeholders to drive continuous improvement and achieve strategic objectives. Strong communicator dedicated to optimizing processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Owner

Centene Corporation
08.2020 - 12.2024
  • Acted as the liaison between IT and business units to ensure alignment on priorities, facilitating clear and
    consistent communication.
  • Coordinated with senior stakeholders to refine product objectives, resulting in a 15% reduction in development rework.
  • Developed and maintained comprehensive product roadmaps, presenting quarterly updates that kept all stakeholders informed.
  • Managed sprint planning sessions and backlog grooming, ensuring that user stories and acceptance criteria were precise and actionable.
  • Spearheaded the migration from GENESYS to AWS Connect, leading to improved call routing efficiency and enhanced patient interaction experiences.
  • Successfully transitioned WFM from CALABRIO to NICE IEX, reducing system downtime by 20%.
  • Led initiatives to identify and blackout Personal Identifying Information (PII), ensuring compliance with HIPAA and other regulatory requirements.
  • Collaborated with data security teams to conduct thorough audits and implement best practices in data redaction.


Business Analyst II

Centene Corporation
01.2018 - 08.2020
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.

Account Management

Express Scripts
03.2014 - 01.2018
  • Improved customer retention rates by providing exceptional account management and customer service.
  • Streamlined account management processes, reducing errors and increasing productivity.
  • Provided comprehensive account management to clients, leading to higher retention rates and repeat business.
  • Worked closely alongside senior leadership in setting short-and long-term account management goals.
  • Strengthened client relationships by delivering exceptional account management services and consistently meeting deadlines.

Education

MBA - Human Resources Management

Webster University
St. Louis, MO
12-2025

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
05-2017

Skills

  • Release planning
  • Business analysis
  • Product backlog management
  • Roadmap development

Certification

Product Owner Certification

Timeline

Product Owner

Centene Corporation
08.2020 - 12.2024

Business Analyst II

Centene Corporation
01.2018 - 08.2020

Account Management

Express Scripts
03.2014 - 01.2018

MBA - Human Resources Management

Webster University

Bachelor of Science - Business Administration And Management

University of Phoenix

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Keyanna Martin