Keyanna Roberts
Alpha 1 Home Health Services LLC
Albany,GA
1
Language
1
Certification
13
years of professional experience
Customer Support Specialist with a service background in client communication, case documentation, and calm issue handling across fast-paced support settings. Brings transferable strengths in problem-solving, accurate recordkeeping, and respectful follow-up that help customers feel heard and keep cases moving. Known for supporting clear updates, resolving routine concerns efficiently, and maintaining a consistent service experience.
Work History
Personal Care Assistant
3 Months- Provide compassionate, person-centered care to clients in their homes.
- Assist with activities of daily living, mobility, meal preparation, and light housekeeping.
- Monitor client well-being and report changes to the care team.
- Maintain accurate documentation while ensuring client safety, comfort, and dignity.
Fulfillment Center Associate
2 Years 7 Months- Ensured accuracy and maintained productivity in fast-paced fulfillment environment.
- Tracked and processed inventory with RF scanners and warehouse management systems, streamlining operations.
- Supported timely order fulfillment while meeting quality and performance goals. Inspected incoming shipments for damage and compliance with operational standards, enhancing quality control
Amazon Fulfillment Associate
3 Years 6 Months- Picker
- Pulling materials; packing boxes and totes, sent orders down to delivery area.
- Find and move stock or merchandise to fill orders before the items are prepared for shipping
- Demonstrate knowledge of warehouse safety and proper lifting techniques.
- Showcase good organizational skills, attention to detail, and accuracy.
- Counting/ICQA
- ICQA associate deals with quality control and maintaining correct records.
- On a daily, count and record records of inventory to ensure the customer needs are met.
- Tote runner
- Picking up or replenishing the totes by hand or pallet jack
Customer Service Representative
11 Months- Provided responsive customer support via phone and chat, enhancing customer experience in a remote environment.
- Resolved billing inquiries, account concerns, and product-related issues with professionalism and empathy.
- Maintained accurate customer records and updated account information within CRM systems.
- Partnered with remote team members to streamline workflows, contributing to higher customer satisfaction.
- Managed productivity goals alongside quality service standards, effectively promoting services and solutions
Tier 1 Technical Support /Media Services Support Advisor
5 Months- Use customer service skills and problem-solving skills to ensure that customers get swift resolutions to technical problems of every kind related to Apple devices.
- Assisted with account and billing related with Apple services.
Captioning Assistant
5 Months- Delivered real-time captioning support using voice recognition technology for clients with hearing needs.
- Maintained high accuracy while listening, voicing, and proofreading live captioned content to ensure clarity for clients.
- Supported effective communication by providing clear and timely text translation during client interactions.
- Managed multiple tasks in fast-paced environments while meeting strict quality and accuracy standards.
- Reviewed caption files for accuracy and compliance with company and FCC guidelines, ensuring high-quality real-time captioning services.
- Utilized voice recognition technology to enhance real-time captioning accuracy. Simultaneously managed listening, voicing, and proofreading tasks to ensure high-quality caption output and precision under strict accuracy requirements.
- Enhanced client communication by translating spoken language into text with accuracy and speed during interactions.
- Proofread completed caption files thoroughly before submitting them for client review.
- Ensured compliance with industry standards such as FCC regulations for closed captioning services.
Laboratory Analyst
2 Years 4 Months- Collected and analyzed samples using specialized equipment, maintaining quality standards for Proctor and Gamble products.
- Collected and analyzed laboratory samples while maintaining company quality and safety standards.
- Recorded testing data accurately using Microsoft Office programs and internal database systems.
- Recorded test data having knowledge of Microsoft Office (Word, Excel, Outlook) using appropriate software programs and databases.
- Monitored laboratory inventory levels and coordinated supply management to ensure seamless daily operations.
- Managed multiple assignments while maintaining accuracy and meeting production deadlines.Monitored inventory levels of laboratory supplies and ordered additional items as needed.
- Trained new staff on laboratory procedures, safety protocols, and quality control processes.
- Trained new lab technicians on proper techniques, safety protocols, and lab-specific procedures.
- Managed multiple simultaneous projects while adhering to strict deadlines. Collaborated with team members to troubleshoot workflow issues, enhancing operational efficiency.
- Collaborated with other lab technicians or researchers to share findings and seek input on complex problems.
Customer Support/ Sales Assistant
2 Years- Resolved customer issues by identifying concerns and providing solutions to deliver positive service experiences.
- Enhanced customer retention and satisfaction through professional interactions and effective communication.
- Assisted customers with account inquiries, product information, and service-related concerns in a fast-paced support environment.
- Assisted customers with website and account navigation while providing clear product and service guidance.
- Processed orders, documentation, and customer requests with accuracy and attention to detail.
- Coordinated with internal departments to achieve timely resolutions of customer inquiries and service requests.
Crew Leader
2 Years 7 Months- Supervised daily team operations in a fast-paced customer service environment. Trained and supported new employees in company procedures and service expectations to enhance team readiness.
- Delegated responsibilities effectively to support workflow efficiency and team productivity.
- Communicated with management on team performance and customer service needs to align operations with company goals.
- Assisted customers with inquiries, transactions, and issue resolution while maintaining quality service.
- Maintained clean, organized work environment to uphold company operational standards and improve service delivery.
Education
- General Studies
High School Diploma
Skills
Customer communication
Customer relationship building
Appointment scheduling
Complaint resolution
First aid certification
Customer Service
Technical Support
Troubleshooting
CRM
Chat/Email Support
Issue Resolution
Communication
Problem Solving
Data Entry
Ticket Management
De-escalation
Time Management
CPR certification
Data entry
Medical records documentation
Office correspondence management
HIPAA compliance
Certification
- Epic Certification
- RBT Certification
Languages
English
Additional Information
- Authorized to work in the US for any employer
- References
- Shayna Wickens- 1(980) 451-6023
- Tina Bradley- 1(850) 544-4077
Timeline
Personal Care Assistant
Alpha 1 Home Health Services LLC
05.2026 - CurrentRead More
Fulfillment Center Associate
Amazon Fulfillment Center
04.2023 - 11.2025Read More
Amazon Fulfillment Associate
Amazon Fulfillment Center
05.2022 - 11.2025Read More
Customer Service Representative
Continuum Global Solutions
02.2022 - 01.2023Read More
Tier 1 Technical Support /Media Services Support Advisor
Apple Kelly Connect
08.2021 - 01.2022Read More
Captioning Assistant
Hamilton Relay
03.2021 - 08.2021Read More
Laboratory Analyst
Aldelano Corporation
08.2018 - 12.2020Read More
Customer Support/ Sales Assistant
Teleperformance
08.2016 - 08.2018Read More
Crew Leader
McDonald's
10.2013 - 05.2016Read More
Albany High School
High School Diploma
Read More
Albany State University West Campus
from General Studies
Read More