Keyanna Smith
Monroe,NY
Summary
Thank you for the opportunity to apply for the Receptionist role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Patient Service Representative
Horizon Family Medical Group
Goshen, NY
10.2022 - Current
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Managed daily calendar appointments for staff members
- Scheduling appointments and follow-ups for patients
- Using a computer, medical office software, and other technology to keep information organized and up-to-date
- Transcribing notes from doctors
- Calling patients to remind them of their appointments
- Contacting insurance companies.
Patient Service Representative
Medrite Urgent Care
Central Valley, NY
10.2020 - 10.2022
- Greet and attend to patients in person and over the phone
- Professionally assist doctors, staff, visitors, and patients
- Perform all duties within HIPAA
- Complete accurate documentation of patient visits
- Maintain confidentiality of all doctor, staff, and patient information
- Answer all phone calls in a professional and courteous manner
- Input insurance information into patients' charts.
Teacher Assistant
English Rose Daycare
Washingtonville, NY
09.2018 - 02.2020
- Observing and monitoring children
- Organizing and participating in recreational activities
- Helping children with homework
- Sanitizing toys, rooms, and play equipment
- Ensure children learn basic skills and concepts such as communication, manners, sharing, etc
- Providing care for children, such as setting schedules and routines, grooming, feeding, and changing diapers.
Sales Associate
Gap
Monroe, NY
08.2017 - 09.2018
- Stocked, replenished, and organized inventory with efficiency
- Providing excellent customer service
- Process Returns and Exchanges
- Product knowledge
- High Energy level
- High dependability
- Arrange displays.
Baby Sitting
US
Monroe, NY
06.2014 - 06.2017
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Assist in preparing food and serving meals and refreshments to children
- Assisting children with disabilities in tending to their individualized needs
- Ensuring child safety
- Providing care for children, such as setting schedules and routines, grooming, feeding, and changing diapers.
Sales Associate/cashier
Target
Monroe, NY
11.2016 - 01.2017
- Greeting customers
- Helped customers by responding to inquiries and finding products using electronic devices
- Assisted team members in handling cash registers
- Organizing displays
- Taking inventory
- Assisting customers on the phone.
Sales Associate
Calvin Klein
Monroe, NY
06.2016 - 09.2016
- Assisting customers in locating desired shop items
- Informing customers of shop promotions to encourage purchases
- Addressing and resolving customers' complaints in a professional manner
- Maintain outstanding store condition and visual merchandising standards
- Recommend and display items that match customer needs
- Ensure high levels of customer satisfaction through excellent sales service.
Education
Bachelor Of Applied Science - Forensic Psychology
John Jay College Of Criminal Justice
New York, NYAssociate Of Arts And Sciences - Psychology
Rockland Community College
Suffern, NY05.2020
Diploma - Diploma
Monroe Woodbury High School
Central Valley, NY06.2017
Skills
- Collaboration & Teamwork
- Effective written and oral communication skills
- Ability to work under pressure
- Problem Solving & Analytical Thinking
- Professionalism
- Childcare Staff Scheduling Procedures
- Data Entry
- Time Management
- EMR Systems
- HIPAA
- Office Experience
- Medical Scheduling
- Medical Records
- Medical Coding
- Organization skills
Certification
- First Aid Certification
- CPR Certification
Timeline
Senior Patient Service Representative
Horizon Family Medical Group
10.2022 - Current
Patient Service Representative
Medrite Urgent Care
10.2020 - 10.2022
Teacher Assistant
English Rose Daycare
09.2018 - 02.2020
Sales Associate
Gap
08.2017 - 09.2018
Sales Associate/cashier
Target
11.2016 - 01.2017
Sales Associate
Calvin Klein
06.2016 - 09.2016
Baby Sitting
US
06.2014 - 06.2017
Bachelor Of Applied Science - Forensic Psychology
John Jay College Of Criminal Justice
Associate Of Arts And Sciences - Psychology
Rockland Community College
Diploma - Diploma
Monroe Woodbury High School