Patricia Hanna
Tyler,TX
Summary
Committed to enhancing patient experiences through empathy and problem-solving. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Senior Patient Service Representative
Christus Health
06.2013 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Provided excellent customer service to patients and medical staff.
Medical Receptionist
Azalea Orthopedics
09.2011 - 06.2013
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Patient Service Representative
ETMC Regional Healthcare System
04.1999 - 08.2007
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Provided excellent customer service to patients and medical staff.
Computer Technician
US Army
08.2007 - 08.2011
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Enhanced system performance by conducting regular software and hardware updates.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Maintained office PCs, networks and mobile devices.
- Evaluated systems according to predetermined checklist and noted issues.
- Documented changes and actions in computer-based tracking system.
Education
Associate of Applied Science - Business Management
Tyler Junior College
Troup, TX12.2013
Basic
Palestine High School
Palestine, TX05.1984
Skills
- Medical terminology
- Microsoft office
- Insurance verification
- Payment collection
- Patient relations
- Typing and filing
- Customer service
- Problem-solving
- Collaboration and teamwork
- Epic systems
- Telephone etiquette
- Front desk operations
- Appointment scheduling
- Electronic medical records
Timeline
Senior Patient Service Representative
Christus Health
06.2013 - Current
Medical Receptionist
Azalea Orthopedics
09.2011 - 06.2013
Computer Technician
US Army
08.2007 - 08.2011
Patient Service Representative
ETMC Regional Healthcare System
04.1999 - 08.2007
Associate of Applied Science - Business Management
Tyler Junior College
Basic
Palestine High School
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