Keyanna Scott
Valdosta,GA
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager in Charge
Taco Bell
Valdosta, GA
09.2017 - Current
- Ensured compliance with local health and safety regulations at all times.
- Recruited, trained, supervised, evaluated, coached, and disciplined personnel as needed.
- Resolved customer complaints in a timely manner; ensured customer satisfaction.
- Identified opportunities for process improvements within the organization.
- Implemented safety protocols at the workplace in accordance with industry standards.
- Analyzed performance data to identify areas for improvement in service delivery.
- Established clear expectations for employees through effective delegation of tasks.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
Dietary Aide
The Fountains At Boca Ciega Bay
Gulfport, FL
01.2017 - 08.2017
- Maintained a safe working environment by following all safety protocols.
- Cleaned and sanitized kitchen equipment and surfaces.
- Delivered meals to residents and patients in their rooms when requested.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Stocked supplies in dining areas as needed.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Sales Associate
Underground by Journeys
Saint Petersburg, FL
08.2015 - 12.2016
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Science - Interdisciplinary Studies
Valdosta State University
Valdosta, GA12-2024
Associate of Arts - Theater Arts
Valdosta State University
Valdosta, GA12-2024
Skills
- Customer Relations
- Business performance management
- Reporting oversight
- Budget Oversight
- Sales channel analytics
- Reporting management
Accomplishments
- I accomplished being in my first ever short film for Georgia Entertainments Unscripted Roadshow.
Affiliations
- Hair loctician in training
- creative makeup artist
- Makes desserts
Certification
- Cpr
Timeline
Manager in Charge
Taco Bell
09.2017 - Current
Dietary Aide
The Fountains At Boca Ciega Bay
01.2017 - 08.2017
Sales Associate
Underground by Journeys
08.2015 - 12.2016
Associate of Science - Interdisciplinary Studies
Valdosta State University
Associate of Arts - Theater Arts
Valdosta State University
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