Keyara Aldrick
Conyers,GA
Summary
Experienced and detail-oriented professional with a proven track record in effectively managing high-volume customer inquiries. Adept at de-escalating challenging situations and providing personalized solutions to ensure utmost customer satisfaction. Utilizing strong communication skills to effectively address customer needs and consistently exceed expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Chamblee Tucker, Ga
08.2024 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Examiner 2
Department Of Driver Services
Norcross, GA
01.2020 - 08.2023
- Accompanying drivers in vehicles to evaluate their ability to adhere to Georgia’s driving laws
- Working with citizens to ensure applications , records and documents are completed accurately
- Conducting driving examinations for motorcycle and commercial licenses in accordance with the state regulations
- As a lead examiner, assist management in the achieving of learning objectives by working with new individual employees and or small groups to present or reinforce learning concepts of daily business operation.
Compliance Contact Representative
Health Care Labs LLC
Lithonia, GA
01.2019 - 12.2019
- Answered high volume calls coming into to clinic call center pertaining to various patient and customer issues
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented results from testing in company’s state of the art system, followed protocol sending results to appropriate organization via email
Assistant Store Manager
Wendy's
Roswell, GA
04.2017 - 01.2019
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Monitored security and handled incidents calmly
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Education
Bachelor Of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MDLe Cordon Bleu College of Culinary Arts - Austin
Tucker, GA09.2014
High School Diploma -
Tier Free Academy
Marshallville, Ga08.2011
Skills
- Professionalism
- Leadership
- Strategic Thinking
- Customer Service
- Problem-solving skills
- Call center operations
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2024 - Current
Examiner 2
Department Of Driver Services
01.2020 - 08.2023
Compliance Contact Representative
Health Care Labs LLC
01.2019 - 12.2019
Assistant Store Manager
Wendy's
04.2017 - 01.2019
Bachelor Of Science - Cyber Security
University of Maryland Global Campus
Le Cordon Bleu College of Culinary Arts - Austin
High School Diploma -
Tier Free Academy