Keyara Laster
Houston,Texas
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at ParkHouse. Proven ability to enhance guest experiences through attentive service and effective communication. Demonstrated leadership in training staff, ensuring high standards of safety and satisfaction, while managing multiple priorities in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cocktail Server
ParkHouse
Houston, TX
03.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress Trainer
Pappasito Cantina
Houston, TX
01.2023 - 02.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Education
Associate Of Applied Arts -
Lone Star College
Houston, TX12.2025
High School Diploma -
West Moore High School
Oklahoma City05.2018
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Time management
Timeline
Cocktail Server
ParkHouse
03.2024 - Current
Waitress Trainer
Pappasito Cantina
01.2023 - 02.2024
Associate Of Applied Arts -
Lone Star College
High School Diploma -
West Moore High School