Keyarra Hunter
Orlando,FL
Summary
Dedicated and adaptable professional with a proactive mindset and a proven ability to learn quickly. Possesses strong work ethic and effective communication skills, contributing to team success and organizational goals. Aiming to leverage these competencies in a dynamic environment that values collaboration and innovation.
Overview
11
11
years of professional experience
Work History
Engagement Specialist
Cardworks Services Inc
Orlando, FL
02.2022 - Current
- Resolved customer inquiries and complaints efficiently to ensure retention and satisfaction.
- Advised account holders on account management, transactions, and policy guidelines.
- Facilitated problem resolution by adhering to company policies and procedures.
- Maintained accurate and up-to-date customer records within operating systems.
- Processed account transactions and initiated necessary investigations, as required.
- Handled fraud and dispute claims, ensuring timely resolution through operating systems.
- De-escalated customer concerns by conducting thorough research and providing comprehensive support.
- Provided technical assistance for website and mobile app functionality, troubleshooting issues for users.
Senior Team Representative
CVS Health
Orlando, FL
07.2019 - 08.2021
- Entered and updated data in RX Claims, including overrides and case processing in Salesforce.
- Accessed and followed workflow instructions (WIs) to ensure accurate procedure compliance.
- Assisted and educated customers on plan designs, prescription benefits, formulary, premiums, and order status.
- Troubleshot and resolved rejected claims, while escalating issues as needed.
- De-escalated irate callers and provided effective solutions for claim and benefit inquiries.
- Coordinated with customers, pharmacies, and physicians to resolve prescription orders and reorders.
- Conducted outbound calls to address prescription orders and payment issues, ensuring follow-up until resolution.
Senior Team Representative (CVS Health)
Conduent Solutions
Orlando, FL
10.2017 - 06.2019
- Updated COB information to ensure accurate billing for member plans.
- Coordinated with staff to address regulations, policies, and workplace concerns.
- Managed daily operations of recreational facilities, ensuring efficiency and safety.
- Provided guidance on principles, techniques, and safety procedures.
- Assisted agents in locating information to enhance customer support.
- Liaised with pharmacists and physicians to facilitate prescription orders and refills.
- Advised members on plan designs and formularies to maximize benefits.
- Verified member eligibility and processed claim overrides using Rx systems.
- Resolved member issues through troubleshooting and account support.
Customer Service Representative
PlanSource
Orlando, FL
09.2015 - 09.2017
- Provided exceptional customer service, resolving inquiries, complaints, and technical issues efficiently.
- Enhanced customer retention by offering solutions, including discount options.
- Managed tax reconciliation, CTS file creation, and tax case processing via Salesforce.
- Generated and analyzed reports to ensure payroll accuracy and compliance.
- Created and maintained training materials and payroll processing documents in Microsoft Word and Excel.
- Supported sales team growth by identifying client needs and ensuring seamless service.
- Coordinated payroll check distribution through UPS for timely and accurate delivery.
- Facilitated onboarding by formatting and processing new hire imports.
Overnight Stocker
Walmart
Orlando, FL
02.2014 - 12.2014
- Providing friendly customer service to all customers who come through the doors.
- Assisting customers, and making sure they find everything they need.
- Checking inventory for items in the back room, per the customer's request.
- Stocking shelves with merchandise.
- Making sure the store is safe, clean, and organized at all times.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL01.2012
Some College (No Degree) - Business Administration And Management
Valencia College
Orlando, FLSkills
Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel)
- Experienced with Ultimate Software, Salesforce, Agent Portal, Gynesis, PEGA, and OnBase
Professional Skills:
- Strong verbal and written communication abilities
- Excellent organization and time management skills
- Skilled in team collaboration and team building
- Effective in communication management and coordination
Timeline
Engagement Specialist
Cardworks Services Inc
02.2022 - Current
Senior Team Representative
CVS Health
07.2019 - 08.2021
Senior Team Representative (CVS Health)
Conduent Solutions
10.2017 - 06.2019
Customer Service Representative
PlanSource
09.2015 - 09.2017
Overnight Stocker
Walmart
02.2014 - 12.2014
High School Diploma -
Dr. Phillips High School
Some College (No Degree) - Business Administration And Management
Valencia College
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