Keyarra Mccane
Federal Way
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Verstela shylling
Lakewood
01.2026 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Sorted and organized products for efficient packing and shipping.
- Wrapped and prepared packages for safe transportation to customers.
Customer Service
Amazon warehouse
Fife
11.2025 - 01.2026
- Provided customer service to ensure client satisfaction.
- Provided superior customer service through effective communication skills.
- Drafted policy documents related to customer service standards.
- Generated reports summarizing customer service statistics.
- Generated weekly reports on customer service performance metrics.
Daycare Teacher
KinderCare
08.2025 - 10.2025
- Created a nurturing and safe environment that encouraged children's exploration and learning.
- Organized and facilitated engaging activities that enhanced children's creativity and problem-solving skills.
- Maintained a clean and organized classroom environment, ensuring compliance with health and safety regulations.
- Promoted healthy habits and routines, including nutrition and physical activity, to support children's well-being.
House keeper
Hyatt House
02.2025 - 06.2025
- Ensured cleanliness and organization of assigned areas, adhering to high standards of hygiene and sanitation.
- Assisted in deep cleaning projects during seasonal turnover periods, ensuring thorough preparation for new guests.
- Adapted to changing priorities and special requests, demonstrating flexibility in a fast-paced environment.
Delivery Driver
Fed Ex
08.2024 - 01.2025
- Maintained a clean driving record while adhering to all traffic regulations and safety protocols.
- Utilized GPS and routing software to optimize delivery routes, resulting in a 15% reduction in travel time.
- Demonstrated exceptional time management skills by consistently delivering packages within tight deadlines.
Residential Counselor
DESC
09.2022 - 06.2024
- Maintained accurate documentation of resident interactions, progress notes, and incident reports to ensure compliance with regulations.
- Conducted regular safety checks and crisis interventions to ensure the well-being of residents.
- Created and maintained a clean, organized, and welcoming living environment for residents.
- Utilized crisis intervention techniques to de-escalate tense situations and provide immediate support.
- Conducted outreach programs to educate individuals on safe practices and available resources, increasing community engagement by 30%.
- Developed and implemented harm reduction strategies to minimize the negative impact of substance use within the community.
- Established support groups for individuals and families affected by substance use, providing a safe space for sharing experiences.
Retail associate
Ross Dress For Less
02.2022 - 08.2022
- Operated point-of-sale systems efficiently, processing transactions accurately and handling cash with integrity.
- Resolved customer complaints and issues promptly, turning negative experiences into positive outcomes and retaining customer loyalty.
- Participated in store meetings and training sessions to stay updated on product launches and company initiatives.
Customer service Representative
Comcast
01.2021 - 02.2022
- Provided exceptional customer support by addressing inquiries and resolving issues in a timely manner.
- Handled high-volume calls while maintaining a professional demeanor, improving response times by 20%.
- Engaged with customers through various channels, including phone, email, and live chat, to provide seamless support.
- Conducted follow-up surveys to gauge customer satisfaction and identify areas for further enhancement.
Warehouse Associate
Amazon
10.2019 - 12.2020
- Executed precise order picking and packing to meet daily shipment targets, consistently achieving a 98% accuracy rate in order fulfillment.
- Utilized handheld scanners and inventory management software to track stock levels and locations, improving efficiency in the picking process.
- Processed shipping and receiving documents accurately and in a timely manner, ensuring that all records were up to date.
- Collaborated with team members to streamline processes and increase production output.
Server
Applebees
01.2019 - 08.2019
- Managed cash and credit transactions accurately, ensuring accountability and minimizing errors.
- Handled customer complaints with professionalism, resolving issues swiftly to maintain satisfaction and loyalty.
- Provided detailed menu information, including ingredient knowledge, to assist guests with dietary restrictions.
- Supported special events and private parties, ensuring tailored service to meet client expectations.
Cashier
McDonalds
06.2018 - 12.2018
- Processed cash and credit transactions accurately while maintaining a balanced cash drawer throughout shifts.
- Provided excellent customer service by engaging with customers and addressing their needs promptly and courteously.
- Collaborated with team members to ensure a clean and organized checkout area, enhancing the overall shopping experience.
- Trained new team members on cash handling procedures and customer service best practices.
Education
High School Diploma -
Lamar High School
Arlington, TX01.2019
Skills
- Training and mentoring
- Conflict resolution
- Safety protocols
- Problem-solving
- Communication skills
- Attention to detail
- Cash handling
- Customer service
- Shipping and receiving
- Team collaboration
- Verbal and written communication
- Microsoft Excel
- Data entry
- Equipment troubleshooting
Timeline
Warehouse Worker
Verstela shylling
01.2026 - 04.2026
Customer Service
Amazon warehouse
11.2025 - 01.2026
Daycare Teacher
KinderCare
08.2025 - 10.2025
House keeper
Hyatt House
02.2025 - 06.2025
Delivery Driver
Fed Ex
08.2024 - 01.2025
Residential Counselor
DESC
09.2022 - 06.2024
Retail associate
Ross Dress For Less
02.2022 - 08.2022
Customer service Representative
Comcast
01.2021 - 02.2022
Warehouse Associate
Amazon
10.2019 - 12.2020
Server
Applebees
01.2019 - 08.2019
Cashier
McDonalds
06.2018 - 12.2018
High School Diploma -
Lamar High School