Working with people, especially kids
Keyarra Webber
Cusromer Service
Kenner,LA
Summary
I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I am excellent with quality, speed, and process optimization. I am also energetic and passionate for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Chime Solutions
Morrow, GA
03.2019 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
Child Monitor
Meisler Middle School
Metairie, LA
02.2018 - 10.2018
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Overnight Modular Team Associate
Modular Associate
Harahan, LA
05.2015 - 02.2018
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Completed regular cycle counts and inventory audits.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Checked aisles for spills to complete quick clean-up.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
Education
High School Diploma -
East St. John High School
Reserve, LA 08.2001 - 05.2005
Certification - Pharmacy Technician
Georgia Medical Institute-Riverdale
Riverdale, GA 10.2005 - 04.2006
Skills
Complaint resolution
Sales expertise
Creative problem solving
Multi-line phone talent
Key stakeholder relationship building
Professional telephone demeanor
International sales support
Warehousing functions
Stock management
Money handling abilities
Shipping procedures understanding
Receiving support
Retail store support
Training development aptitude
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Lending a helping hand
Traveling the country
Retiring from whatever career path I take
Timeline
Customer Service Representative
Chime Solutions
03.2019 - 09.2022
Child Monitor
Meisler Middle School
02.2018 - 10.2018
Overnight Modular Team Associate
Modular Associate
05.2015 - 02.2018
Certification - Pharmacy Technician
Georgia Medical Institute-Riverdale
10.2005 - 04.2006
High School Diploma -
East St. John High School
08.2001 - 05.2005