KEYARRIA ROBINSON

Sylacauga,AL

Summary

Achieved high Guest satisfaction through dedicated service in hotel and restaurant environments for 6+ years.,Commended for strong communication, dependability, and maintaining composure in dynamic customer-facing roles.,Resolved Guest concerns effectively while managing front-desk operations to drive team success.

Overview

years of professional experience

Work History

Front Desk / Hospitality Associate

Holiday Inn

Sylacauga, AL

01.2022 - 01.2025

Provided exceptional guest service while managing check-ins, check-outs, reservations, and inquiries in a high-traffic hotel environment.
Served as the first point of contact, consistently creating a welcoming and professional experience for guests.
Resolved guest concerns efficiently, contributing to positive reviews and repeat stays.
Coordinated daily operations with housekeeping and maintenance teams to ensure room readiness and quality standards.
Maintained confidentiality and professionalism when handling guest information and payment details.

Team Member / Shift Support

Arby’s

Sylacauga, AL

01.2015 - 01.2018

Delivered fast, friendly service in a high-volume food service environment while maintaining accuracy and efficiency.
Processed customer orders using POS systems and handled cash transactions with accuracy.
Prepared food in compliance with health, safety, and sanitation standards.
Assisted with onboarding and training new team members, reinforcing customer service expectations.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University

High School Diploma - undefined

Sylacauga High School

01.2012

Skills

Assisted in enhancing guest experiences and satisfaction levels
Supported front desk operations to ensure smooth guest check-in and check-out processes
Provided exceptional customer service to meet guest needs and inquiries
Managed cash handling and operated POS systems efficiently
Facilitated conflict resolution to address guest concerns in a timely manner
Coordinated multiple tasks while effectively managing time to enhance operational efficiency
Collaborated with team members to improve service delivery and guest satisfaction

Adhered to safety and sanitation compliance standards to maintain health regulations
Communicated professionally with guests and staff to foster positive interactions
Computer skills
Organizational skills
Customer service
Teamwork and collaboration

PROFESSIONAL STRENGTHS

Dependable and punctual
Calm under pressure
Detail-oriented
Adaptable
Strong interpersonal skills
Committed to professional growth

Timeline