Keyasia Ponce
El Paso
Summary
Dynamic customer service professional with a strong work ethic and exceptional problem resolution skills. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling expertise. Recognized for maintaining cleanliness standards and fostering a positive environment, ensuring memorable experiences for all patrons. Able to handle high-stress situations professionally and calmly.
Overview
6
6
years of professional experience
Work History
Server
Wingdaddys
04.2025 - 09.2025
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Processed customer orders accurately to ensure timely delivery and satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Coordinated with kitchen staff to ensure accuracy in food preparation and presentation.
- Managed cash register operations, including processing payments and issuing receipts.
- Engaged with customers to build rapport and encourage repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier/decorator
Hurts Donuts
01.2025 - 04.2025
- Assisted in training new staff on service standards and operational procedures.
- Demonstrated adaptability by handling diverse customer needs during peak hours.
- Recommended menu items based on customer preferences to improve sales.
- Executed inventory control measures to monitor stock levels and minimize waste.
- Conducted regular checks on food quality and presentation to uphold standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Contributed to positive workplace culture through excellent communication skills and teamwork, fostering an enjoyable work environment for all employees.
- Improved efficiency of decorating process through effective time management and multitasking capabilities.
- Enhanced customer satisfaction by crafting visually appealing donut designs and maintaining consistency in product presentation.
- Supported store operations during peak times by stepping into other roles such as cashier or display organizer whenever required.
Customer Service Representative
Dataxport
10.2023 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Customer Service Representative/ Manager
Circle K
10.2023 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Cashier
Wingstop
10.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization for a welcoming environment.
- Coordinated with team members to ensure smooth service during peak hours.
- Managed cash handling procedures to maintain accuracy and security.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Trained new cashiers on register operations and customer service protocols.
- Maintained knowledge of menu items to provide accurate information to customers.
- Ensured compliance with health and safety regulations during food service.
- Upsold menu items to enhance customer experience and increase sales.
Cashier
Popeyes
03.2020 - 09.2022
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Processed customer transactions efficiently, ensuring accurate cash handling and prompt service.
- Collaborated with team members to streamline workflow during peak hours.
- Maintained cleanliness and organization of the checkout area to promote a welcoming environment.
- Trained new cashiers on point of sale operation and customer service standards.
Education
GED -
Mountain View HS
El Paso, TX02.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Problem resolution
- Customer service
- Calm and professional under pressure
- Understanding customer needs
- Work prioritization
- Time management
Timeline
Server
Wingdaddys
04.2025 - 09.2025
Cashier/decorator
Hurts Donuts
01.2025 - 04.2025
Customer Service Representative
Dataxport
10.2023 - 01.2025
Customer Service Representative/ Manager
Circle K
10.2023 - 06.2024
Cashier
Wingstop
10.2022 - 07.2023
Cashier
Popeyes
03.2020 - 09.2022
GED -
Mountain View HS