Keyaunie Jackson
San Diego,CA
Summary
Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA Student
San Diego Medical College
07.2025 - 08.2025
- Assisted in patient care tasks, including bathing, grooming, and feeding under supervision.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Documented patient activities and care provided in electronic health records accurately.
Transportation Support Representative
Charitable Adult Rides & Services
12.2020 - 06.2025
- Conducted follow-up calls to ensure resolution, strengthening customer relationships.
- Resolved customer inquiries by providing clear and accurate information, enhancing customer satisfaction.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Customer Service Specialist
Home Depot
08.2017 - 01.2020
- Upheld strict quality control policies and procedures during customer interactions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Handled customer complaints promptly and effectively.
Customer Service Representative
Phone Ware
06.2015 - 03.2016
- Improved customer satisfaction by finding creative solutions to problems.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Housekeeper
Sharp Memorial Hospital
11.2012 - 07.2013
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Provided deep cleaning services for areas in need of additional sanitation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
High School Diploma -
Diego Hills Charter
San Diego, CASkills
- Customer satisfaction
- Compassion and empathy
- Patient care
- Basic life support
- Professional bedside manner
- Activities of daily living ADL support
Certification
- CNA - Certified Nursing Assistant
Timeline
CNA Student
San Diego Medical College
07.2025 - 08.2025
Transportation Support Representative
Charitable Adult Rides & Services
12.2020 - 06.2025
Customer Service Specialist
Home Depot
08.2017 - 01.2020
Customer Service Representative
Phone Ware
06.2015 - 03.2016
Housekeeper
Sharp Memorial Hospital
11.2012 - 07.2013
High School Diploma -
Diego Hills Charter