KEYDI SANTANA
Los Angeles,CA
Summary
Detail-oriented team player with a strong mindset ready and with the ability to handle projects with a high accuracy. Looking forward to seeking and maintaining a full-time position that offers me a professional challenge that allows me to utilize interpersonal skills, excellent time management and problem-solving skills among others but with the ultimate goal to contribute and help improve the environment I am in.
Overview
7
7
years of professional experience
Work History
General Manager
McDonald's
Los Angeles, CA
10.2018 - 12.2021
- My job has one of the managers for the restaurant was to make sure each and every customer was served correctly and to the best service. I reassured that my crew was always taken care of as well as supervising their task. I’d make sure that everything stayed clean, safe, and up to everyone needs and safety. I was also required to open and start the system up and running and get to counting each and every register, the safe, as keeping track of temperature on how every food was cooked. Towards the start and end of shift my job was to make sure each report gets summited online for the store owner to see and keep track of. As one of the managers one of many goals and jobs is to always overcome any obstacle represented and deescalate any situation
- Implemented strategies effectively to built customer and employee loyalty.
- Nurture relationships with crew and maintain professionalism.
- Identified and qualified customer needs
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Floor Attendant
HMSHost
Los Angeles, CA
02.2021 - 05.2023
- As a Floor Attendant your job consists of a lot activity that requires you to prioritize the cleaning and maintaining of the dining as well as the service given to the passengers to establish the best guest experience.
- Cleaned and sanitized seating areas and tables for adherence to sanitary standards.
- Trained new employees in proper procedures and policies to achieve employee efficiency.
- Delivered customer satisfaction
- Greeted guests and welcomed passengers in support of company service policy with a glass of champagne.
- Restocked concession stands such as fridges, buffet line of food and other products such as serving sections.
Jewelry Sales Associate
Valentino
3100 E Imperial Hwy Lynwood, CA 90262 United State
05.2023 - 11.2023
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Associate
The UPS Store Inc.
Los Angeles, CA
12.2023 - 09.2024
- Answered customer questions about sizing, accessories, and merchandise care regarding their return or personal shipping packages.
- Maintained calm demeanor and professionally managed issues in busy situations.
- Organized shelves, boxes and mail to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked well in a team setting, providing support and guidance.
Tj Maxx Coordinador
TJ Maxx
8621 Sepulveda Blvd Los Angeles, CA 90045 United
09.2024 - Current
- Collaborated with department heads to develop strategic plans aligning with overall company objectives to reach a shared goal.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized department/area.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Education
2 Years Of College - Criminal Justice
California State University - Dominguez Hills
Carson, CASkills
- Social Perceptiveness
- Customer Service and Satisfaction as well as Patient Needs Assessment
- Food Handling
- Multitasking Abilities
- Cleanliness and organized
LANGUAGES
Spanish
Native or Bilingual
Timeline
Tj Maxx Coordinador
TJ Maxx
09.2024 - Current
Sales Associate
The UPS Store Inc.
12.2023 - 09.2024
Jewelry Sales Associate
Valentino
05.2023 - 11.2023
Floor Attendant
HMSHost
02.2021 - 05.2023
General Manager
McDonald's
10.2018 - 12.2021
2 Years Of College - Criminal Justice
California State University - Dominguez Hills