Keyera Anderson
Guest Experience
Decatur,GA
Summary
Professional with 3 years of experience in customer service and retail seeking entry level position. In my previous employment, I successfully giving customers information about products and services, and completing administrative tasks. Skilled in resolving customer inquiries and issues, processing payments, managing inventory, and maintaining customer satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Experience Associate
World Of Coca Cola
2022.05 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Explaining extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicate with various departments including housekeeping and maintenance to uphold positive guest experience.
- Respond to over 500 guest inquiries with confidence and clarity, resulting in 95% guest satisfaction rate.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Store Associate
Kroger
2019.09 - 2021.09
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash-handling responsibilities and reduced errors by 80% and increased cash accuracy by 75%.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Cleaned and organized assigned work station, making it possible for teammates to find tools, parts, and information needed in timely manner.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Redan High School
Stone Mountain, GA05.2019
Skills
- Reading Comprehension
- Verbal and Written Communication
- Customer Service
- Inventory Management
- Product Knowledge
- Team Collaboration
- Sales and Marketing Methods
- Persuasive Selling
- Organization and Time Management
- Company Safety Policies
Timeline
Guest Experience Associate
World Of Coca Cola
2022.05 - Current
Store Associate
Kroger
2019.09 - 2021.09
High School Diploma -
Redan High School
Similar Profiles
Larry EasonLarry Eason
Vending Technician at The Coca-Cola Company; World of Coca-ColaVending Technician at The Coca-Cola Company; World of Coca-Cola
Jaylon LaweryJaylon Lawery
Store Associate at World Of Coca ColaStore Associate at World Of Coca Cola
Tramonz FrankTramonz Frank
Security Specialist at Coca Cola HeadquartersSecurity Specialist at Coca Cola Headquarters