Keyera Anderson
Guest Experience
Decatur,GA
Summary
Professional with 3 years of experience in customer service and retail seeking entry level position. In my previous employment, I successfully giving customers information about products and services, and completing administrative tasks. Skilled in resolving customer inquiries and issues, processing payments, managing inventory, and maintaining customer satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Experience Associate
World Of Coca Cola
05.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Explaining extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicate with various departments including housekeeping and maintenance to uphold positive guest experience.
- Respond to over 500 guest inquiries with confidence and clarity, resulting in 95% guest satisfaction rate.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Store Associate
Kroger
09.2019 - 09.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash-handling responsibilities and reduced errors by 80% and increased cash accuracy by 75%.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Cleaned and organized assigned work station, making it possible for teammates to find tools, parts, and information needed in timely manner.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Redan High School
Stone Mountain, GA05.2019
Skills
- Reading Comprehension
- Verbal and Written Communication
- Customer Service
- Inventory Management
- Product Knowledge
- Team Collaboration
- Sales and Marketing Methods
- Persuasive Selling
- Organization and Time Management
- Company Safety Policies
Timeline
Guest Experience Associate
World Of Coca Cola
05.2022 - Current
Store Associate
Kroger
09.2019 - 09.2021
High School Diploma -
Redan High School
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