Keyla Herrera Longoria
Concord,NC
Summary
Adept Customer Service Representative with a proven track record at Tide Dry Cleaners, excelling in problem resolution and active listening to enhance customer loyalty. Leveraged critical thinking and call center experience to effectively manage high-stress situations, boosting customer satisfaction through strategic problem-solving and empathetic engagement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tide Dry Cleaners
2023.08 - 2024.05
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Jay M Robinson High School
Concord, NC05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Tide Dry Cleaners
2023.08 - 2024.05
High School Diploma -
Jay M Robinson High School
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