Keyla Molina
Santa Ana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains security while assisting customers with fitting room coordination. Familiar with processing returns and restocking shelves to keep rooms organized. Skilled backup cashier with a positive personality.
Overview
4
4
years of professional experience
Work History
Generalist
Macy's
10.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Processed refunds and exchanges in accordance with company policy.
- Excellent communication skills, both verbal and written.
Cashier
Smart And Final
09.2019 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Pre Registered Nurse
Santa Ana College
Santa Ana, CA12.2023
High School Diploma -
Valley High School
Santa Ana, CA06.2020
Skills
- Customer Service
- Multitasking
- Teamwork and Collaboration
- Calm Under Pressure
- Fluent in Spanish
- Fluent Bilingualism
- Critical Thinking
- Fast Thinking
- Problem Resolution
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Generalist
Macy's
10.2022 - 01.2024
Cashier
Smart And Final
09.2019 - 09.2021
Associate of Science - Pre Registered Nurse
Santa Ana College
High School Diploma -
Valley High School
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