Keyla Ponciano
Irving,TX
Summary
Friendly worker known for maintaining first - rated customer service levels in busy times and successful at answering phones while greeting people in person and consistently upholding professional standards. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Host/Cashier/Restaurant Waiter
Dos Primos Taqueria and Restaurant
Irving, TX
02.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took orders over phone and in person.
- Provided customers with accurate wait times and monitored orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Cashier
Parking Systems of America
Irving, TX
07.2023 - Current
- Greeted customers and answered any questions they had about parking and entry to the AT&T stadium.
- Verified that customers did purchase a ticket to park in that specific lot.
- Operated efficiently and accurately, processed payments credit card or prepaid tickets.
- Answered customer inquiries regarding stadium policies and procedures.
- Ensured compliance with all safety regulations within the stadium environment.
- Provided parking services in a timely manner, including self-parking and shuttle services.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
Sales Advisor
Office Depot
Irving, TX
07.2022 - Current
- Provided exceptional customer service by performing duties as cashier, providing logistics support, stocking, restocking, inventory control, cleaning the store, and protecting company assets.
- Performed merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set, and price changes.
- Conducted completion of print services and other applicable training and continued education in these areas.
- Took on the responsibility of training five new co-workers.
- Provided customers with information on products and services available.
- Gathered customer feedback to improve sales strategies.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
Education
BBA in Accounting -
University of Texas at Arlington, College of Business
05.2026
Associate of Science -
Dallas College
08.2023
High School Diploma -
Irving High School
Irving, TX05-2022
Skills
- Customer service
- Bilingual
- Fluent in English and Spanish
- Manage a team of five people
- Collaboration skills
- Interpersonal skills
- Results driven
- Action oriented
- Problem-solving skills
- Time management
- Telephone reception
- Team Collaboration
- Detail Oriented
- Strong interpersonal skills
- Proficient in Microsoft Office, Word, PowerPoint, Access, Excel, and Outlook
Timeline
Host/Cashier/Restaurant Waiter
Dos Primos Taqueria and Restaurant
02.2024 - Current
Cashier
Parking Systems of America
07.2023 - Current
Sales Advisor
Office Depot
07.2022 - Current
BBA in Accounting -
University of Texas at Arlington, College of Business
Associate of Science -
Dallas College
High School Diploma -
Irving High School
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