Keyla Reyes
Miami,FL
Summary
Proven leader in medical sales, excelling in teamwork and analytical thinking, I significantly enhanced team productivity at Bio Genetics Laboratory. With a knack for problem-solving and a record of boosting sales, my strategies led to top-tier performance rankings. Expert in HIPAA guidelines and patient care assessment, I consistently achieve ambitious goals through ethical professionalism. Fully set up for Remote work.
Overview
19
19
years of professional experience
Work History
Sales/Intake Manager |
Bio Genetics Laboratoy
2021.11 - 2024.07
- Oversaw complete day-to-day team sales operations for a team of 40 sales/intake representatives.
- Managed and motivated team members to achieve sales targets and maintain high performance standards.
- Implemented sales strategies and training programs to enhance team efficiency and productivity.
- Monitored team performance metrics and provided regular feedback and coaching.
- Facilitated effective communication between the sales team and other departments to ensure seamless operations.
- Resolved escalated customer issues and ensured high levels of customer satisfaction.
- In charge of hiring new staff, including interviewing, selecting, and onboarding new team members.
- Responsible for generating and analyzing day-to-day reports to track sales performance and identify areas for improvement.
- Resolved IT issues to ensure minimal downtime and maintain operational efficiency.
DME Senior Sales Representative
Complete Medical Solutions LLC
2017.06 - 2020.08
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Utilized Quickbase to maintain detailed contact logs and account records.
- Answered customers' questions regarding products, prices, and availability.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Maintained up-to-date knowledge of all available products.
- Maintained friendly and professional customer interactions at all times.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Ranked 2th out of 45 sales reps in the department and earned top sales rep.
Onsite Liaison/Senior Medical Sales Representative
Landauer Medstar
2007.03 - 2015.06
- Marketed durable medical equipment (Vents, Oxygen, CPAPs, Nebulizers, Enteral Feeding Pump, and NPWT) to hospitals, physicians, assisted living facilities, skilled nursing facilities, case managers, etc.
- Documented calls in Brightree.
- Conducted in-services/luncheons on durable medical equipment and services.
- Maintained relationships with referral sources for over 8 years and developed new referral sources.
- Scheduled delivery times with patients and families for safe discharges.
- Resolved any issues with customer service.
- Obtained physicians' signatures and completion on certificates of medical necessity.
- Acquired Medicare audit documentation.
- Secured F2F progress notes, justification of need for medical equipment, and other medical documentation.
- Delivered equipment to specified hospital locations or to patients' residences.
Medical Sales Representative
American Medical Rehab
2005.09 - 2007.12
- Contacted new and existing customers to discuss their needs and explain how these needs could be met by specific products and services.
- Emphasized product features based on analysis of customers' needs and technical knowledge of product capabilities and limitations.
- Collaborated with colleagues to exchange information such as selling strategies and marketing information.
- Demonstrated and explained the operation and use of products.
- Attended sales and trade meetings, and read related publications to obtain information about market conditions, business trends, and industry developments.
- Visited establishments to evaluate needs or promote product or service sales.
- Studied information about new products to accurately depict equipment and supplies, and make proper recommendations.
Education
Associate of Arts -
Westchester Community College
Valhalla, NY05.2005
Skills
- Professionalism and Ethics
- Policy Knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Decision-Making
- Patient Care Assessment
- Team building
- HIPAA Guidelines
- Analytical Thinking
- Goal Setting
Languages
Spanish
Native or Bilingual
Timeline
Sales/Intake Manager |
Bio Genetics Laboratoy
2021.11 - 2024.07
DME Senior Sales Representative
Complete Medical Solutions LLC
2017.06 - 2020.08
Onsite Liaison/Senior Medical Sales Representative
Landauer Medstar
2007.03 - 2015.06
Medical Sales Representative
American Medical Rehab
2005.09 - 2007.12
Associate of Arts -
Westchester Community College
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