Keyla Rodriguez
Renton,WA
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
8
8
years of professional experience
Work History
Dental Receptionist/Dental Assistant
Dental Professionals
01.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
Dental Receptionist
Smile West Seattle
03.2019 - 01.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Pacific Market Research
Telemarketing
02.2016 - 03.2019
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Created and managed database of information gathered from research.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.
- Created and presented real-time reports on current market conditions to upper management.
- Collated information to interpret data for clients.
- Took Surveys in Spanish and English
Education
Associate of Science - Computer Science
Seattle Central Community College
Seattle, WA06.2025
Skills
- Electronic Practice Management (EPM)
- Issue Resolution
- Electronic Dental Record (EDR)
- Dental Terminology
- Office Opening and Closing
- Mail Sorting and Distribution
- Dental Staff Support
- Phone and Email Etiquette
- Patient Scheduling
- Data Entry
Timeline
Dental Receptionist/Dental Assistant
Dental Professionals
01.2021 - Current
Dental Receptionist
Smile West Seattle
03.2019 - 01.2021
Pacific Market Research
Telemarketing
02.2016 - 03.2019
Associate of Science - Computer Science
Seattle Central Community College
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