Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keyla Thompson

Bowling Green,KY

Summary

Results-oriented professional with a diverse background in Continuous Improvement, Production Leadership, and Customer Relationship Management. Seeking a role as a Customer Relationship Consultant to leverage expertise in process optimization, team leadership, and exceptional communication skills.

Overview

3
3
years of professional experience

Work History

Continuous Improvement Specialist

Toyo Automotive Parts
01.2023 - Current
  • Analyzed existing processes and identified opportunities for improvement
  • Implemented lean methodologies and process automation, resulting in a 15% increase in production efficiency.
  • Led cross-functional teams, addressing complex operational challenges, and achieving a 35% reduction in process cycle time within the plant's high-performance division.
  • Developed and delivered training workshops on continuous improvement principles, and process procedures fostering a culture of innovation and efficiency.
  • Collaborated with stakeholders to gather and analyze data, facilitating data-driven decision-making and ensuring successful process enhancements.

Production Team Leader

Toyo Automotive Parts
03.2022 - 01.2023
  • Assigned duties to production staff and monitored progress.
  • Developed and implemented production schedules ensuring deadlines were met.
  • Provided leadership, guidance, and direction to team members on daily tasks.
  • Maintained accurate records of inventory levels, material usage, and labor hours worked.
  • Conducted regular training sessions to enhance team members' technical skills and foster a culture of collaboration and excellence.
  • Ensured quality standards were maintained throughout the production process.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Evaluated subordinate performance and communicated with employees to provide feedback for work performance improvement.

Internal Quality Auditor

Toyo Automotive Parts
11.2020 - 03.2022
  • Conducted 3 weekly internal audits to ensure compliance with quality standards
  • Monitored product performance and identified areas for improvement.
  • Investigated customer complaints and corrective actions.
  • Inspected incoming materials for conformance to specifications.
  • Recommended changes in products or processes to improve quality levels.
  • Collaborated with production staff to resolve quality issues in a timely manner.
  • Created reports on audit findings, including recommendations for improvements.
  • Maintained all relevant documents related to inspections and audits in an organized manner.
  • Inspected production areas regularly to identify and process violations impacting final quality results.

Education

Nursing

Western Kentucky University
Bowling Green, KY

Skills

  • Process optimization and continuous improvement
  • Leadership and team management
  • Customer relationship management
  • Problem-solving and data analysis
  • Strong interpersonal and communication skills
  • Project management and cross-functional collaboration

Languages

Spanish
Native or Bilingual
American Sign Language
Limited Working

Timeline

Continuous Improvement Specialist

Toyo Automotive Parts
01.2023 - Current

Production Team Leader

Toyo Automotive Parts
03.2022 - 01.2023

Internal Quality Auditor

Toyo Automotive Parts
11.2020 - 03.2022

Nursing

Western Kentucky University

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Keyla Thompson