Keyliana Desantis
Altoona,WI
Summary
Customer-focused professional with experience in leadership, hospitality and retail settings. Proven ability to manage teams, provide excellent guest service and thrive in fast paced environments. Seeking opportunities to grow and contribute to a strong team.
Overview
4
4
years of professional experience
Work History
Assistant Food Service Leader
Kwik Trip
01.2022 - Current
- Supervised daily food service operations to ensure compliance with health and safety regulations.
- Provided exceptional service and ensuring guest satisfaction.
- Increased sales through the promotion of daily specials and limited time items.
- Monitored inventory levels and placed orders to maintain stock availability.
Hotel Front Desk Agent
Metropolis Resort
12.2023 - 05.2024
- Resolved guest inquiries and complaints promptly, enhancing guest satisfaction.
- Coordinated room assignments and maintained accurate reservation records.
- Assisted in training new front desk staff, fostering a collaborative team environment.
Shift Manager
Pizza Hut
11.2023 - 12.2023
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Monitored staff performance, providing feedback to promote professional growth.
Guest Service Associate
Target
11.2021 - 01.2022
- Assisted guests with requests and resolved concerns to enhance customer satisfaction.
- Processed transactions efficiently using POS systems, ensuring accuracy in financial handling.
- Maintained store cleanliness and organization to create a welcoming shopping environment for guests.
Education
Business Management
Chippewa Valley Technical College
Eau Claire, WIHigh School Diploma -
Altoona High School
Altoona, WI05-2023
Skills
- Customer service
- Team leadership
- Time management
- Task delegation
- Conflict resolution
- Guest relations
- Food safety
- Problem solving
- Merchandising
- Loss prevention
Timeline
Hotel Front Desk Agent
Metropolis Resort
12.2023 - 05.2024
Shift Manager
Pizza Hut
11.2023 - 12.2023
Assistant Food Service Leader
Kwik Trip
01.2022 - Current
Guest Service Associate
Target
11.2021 - 01.2022
Business Management
Chippewa Valley Technical College
High School Diploma -
Altoona High School