Keylyn Espinal
Linden,NJ
Summary
Experienced manager with a background in overseeing customer interactions via phone calls, focusing on maintaining high satisfaction levels. Demonstrated ability to manage team dynamics and foster a collaborative environment, enhancing overall service delivery. Skilled in problem solving and time management, effectively addressing customer concerns while optimizing operational efficiency. Proven track record of building strong relationships with customers, contributing to improved retention rates.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Customer Service Department
Newark, New Jersey
07.2021 - 05.2025
I worked as a manager taking calls
- Managed customer interactions through phone calls, ensuring high satisfaction levels.
Education
3 Years in High School And 6 Months On GED -
Barringer High School
Newark, NJSkills
- Customer service
- Problem solving
- Time management
- Team building
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Manager
Customer Service Department
07.2021 - 05.2025
3 Years in High School And 6 Months On GED -
Barringer High School