Keyner Samboy
The Bronx,NY
Summary
Accomplished Supervisor at StandUp Wireless, adept in strategic planning and staff management, significantly boosted membership sales through innovative marketing strategies. Skilled in fostering a positive work environment and enhancing customer satisfaction, my leadership led to notable increases in client retention and referrals. Expert in operations management and employee motivation, I bring a proven track record of success and continuous improvement.
Overview
15
15
years of professional experience
Work History
Supervisor
StandUp Wireless
New York, NY
08.2023 - Current
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.
- Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
- Ensured financial stability by managing budgets effectively, monitoring expenses closely while prioritizing necessary investments in staff development or equipment upgrades.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
Fitness Manager
Bally Total Fitness Holding Corporation
New York, NY
04.2009 - 03.2015
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.
- Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
- Ensured financial stability by managing budgets effectively, monitoring expenses closely while prioritizing necessary investments in staff development or equipment upgrades.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
Education
Walton High School
Walton, NYSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Complex Problem-Solving
- Inventory Control
- Staff Development
- Staff Discipline
- Operations Management
- Process Improvement
- Project Management
- Schedule development
- Priority management
- Inventory Oversight
- Negotiation
- Business Administration
Timeline
Supervisor
StandUp Wireless
08.2023 - Current
Fitness Manager
Bally Total Fitness Holding Corporation
04.2009 - 03.2015
Walton High School