Keith White

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Provided support during classes, group lessons, and classroom activities.
• Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
• Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
• Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.

• Served as a substitute teacher for elementary grades 1 - 5
• Taught students in accordance with teachers lesson plan
• Ensured students are in compliance with dress code
• Coach and mentor students

• Checked all Canteen and vendor trucks into the canteen loading Dock.
• Directed trucks to designated dock locations for loading and unloading.
• Inspected Canteen trucks for cleanness, safety and adherence to the Food Safety requirements.
• Ensured timely shipments by closely monitoring loading and unloading processes.
• Collected and disposed of all trash and recyclable items that are in the warehouse..
• Returned unused product to warehouse inventory.
• Loaded trucks and properly secured items to prevent damage during transportation.
• Generated reports for upper management utilizing excel workbooks.

• Overseen and managed Infrastructure engineering and operational teams.
• Developed strategy and implemented TDM to SIP conversion of corporate telephony, resulting in a monthly savings of 14,000 in telecommunications cost.
• Migrated approximately 520 users to the new VoIP Network.
• Implemented Active Directory for access, authorization and authentication of wired, wireless and remote access VPN users.
• Created and implemented End Of Service Life, Capacity planning, Performance management and Asset management processes.
• Designed and implemented a new secure, PCI compliant datacenter in 3 months
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Overseen and managed Infrastructure engineering and operational teams.
• Developed strategy and implemented TDM to SIP conversion of corporate telephony, resulting in a monthly savings of 14,000 in telecommunications cost.
• Migrated approximately 520 users to the new VoIP Network.
• Implemented Active Directory for access, authorization and authentication of wired, wireless and remote access VPN users.
• Created and implemented End Of Service Life, Capacity planning, Performance management and Asset management processes.
• Designed and implemented a new secure, PCI compliant datacenter in 3 months

• Assisted in the planning of data center migrations to accommodate rapid business expansion without disrupting services.
• Improved network performance by implementing advanced monitoring tools and troubleshooting techniques.
• Reduced downtime with proactive maintenance, regular updates, and prompt resolution of technical issues.
• Reviewed current networking trends regularly to implement cutting-edge innovations that enhanced the organization''s competitiveness.
• Overseen activities associated with corporate unified communications network implementation interconnecting Bangalore and Frisco voice and data network infrastructure.
• Negotiated all procurements for software and hardware acquisitions.
• Managed Information Systems operational budget.
• Deployed DevOps tools in AWS and SunGard cloud environments.
• Established monthly network vulnerability scanning schedule, allowing us to mitigate security deficiencies in hardware and software security implementations.
• Performed Applications penetration testing in conjunction with new hardware and software deployments.
• Improved security awareness by holding workshops for all corporate employees

• Interfaced with legal counsel to preside over service delivery contracts and vendor negotiations.
• Identified and solved technical issues using a variety of diagnostic tools and tactics.
• Deployed Windows, Red hat, Tomcat and Apache on virtual servers.
• Manage 2.4 million dollar operations budget
• Implemented secure wired and wireless network infrastructure.
• Utilized Agile methodologies for program management
• Developed security policy and taught Security awareness and HIPAA/HITECH training for all Omega staff Employees.
• Created training videos utilizing Camtasia.
• Successfully passed a SSAE16, SOC2, Type II security audit.

• Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
• Performed as liaison between customer and DTS technical services.
• Developed functional requirements and functional specification for a WIFI enabled application for cellular phones.
• Created statements of work and contract deliverables.
• Deployed Server application that provided order fulfillment functionality
• Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
• Collaborated with development teams to design scalable and efficient applications tailored to client requirements.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
• Overseen and managed infrastructure Engineering team, composed of server systems engineers, telecom engineers, LAN/WAN and data center network engineers.
• Managed operational support team in accordance with industry best practice while maintaining and meeting service level agreements.
• Delegated assignments based on site plans, project needs and knowledge of individual team members.
• Facilitated data consolidation and migration from Novell-E Directory services to Microsoft Active directory.
• Planned and scheduled desktop software distribution to more than 15,000 United Airlines desktop computers.
• Performed incident, change, problem and configuration management in accordance with the ITIL framework
• Reached conformity with product quality specifications by suggesting strategic, versus tactical corrective actions.
• Lead organization that consisted of Network Engineering and Capacity planning.
• Facilitated relocation of over 800 personnel and technology associated with facilities change.
• Migrated 39 development labs, 900 IP phones to Sabre's new campus.
• Managed engineering team that deployed secure remote access VPN connectivity for American Airlines crisis center, allowing immediate connectivity following the 911 attacks on NYC
• Provided Network Service Delivery functions for American Airlines, Sabre, Altria and Bimbo Bakeries network requirements.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground..l
• Cross-trained existing employees to maximize team agility and performance.
• Trained and guided team members to maintain high productivity and performance metrics.
• Designed communications methods and orchestrated conformance testing of gateways, protocol converters, API's and terminal emulation software.
• Set strategic direction and develop technology roadmaps associated with implementation and deployment of American Airlines reservations and POS communications systems
• Designed and deployed Sabre terminal and printer emulation running on a Windows 95 platform.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Developed Java applications for Windows, SUN Sparc and MacIntosh Operating Systems.
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• Collaborated with Bell Northern Research to develop, test and implement and patent a Sabre Proprietary protocol on American Airlines, DPN packet switched network.
• Developed VPN networking strategies, while supervising network migration of international travel consortium's to the Sabre computer reservations system.
• Authored Sabre communications protocol test scripts utilized to ensure compliance to Sabre protocol specifications.
• Designed and collaborated on ALC, X.25 and TCP IP communications specifications that governed communications to/from the Sabre host.
• Lead network technical teams that migrated US Airways, Southwest Airlines, Alaskan Airlines and TACA Airlines from their previous CRS to Sabre.
• Performed certification and compliance testing of all devices and systems connected to the Sabre Network.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.

• Performed maintenance, troubleshooting, fault isolation and corrective action on all anomalies associated with radio systems and AUTOVON switching systems.
• Performed Preventative Maintenance on 9 microwave radio links in the largest radio relay and AUTOVON switching facility in Europe for the US military.
• Utilized frequency selective voltmeters, spectrum analyzers, oscillators, oscilloscopes and data analyzers to facilitate troubleshooting and preventive maintenance activities.
• Perform and coordinate manual cryptographic key exchanges.
• Fulfill reporting requirements as defined by the Defense Communications Agency.
• Resolved voice and data communications problems, improved operations and provided exceptional client support.

ComPTIA A+ Nov 2009

CompTIA Network+ Nov 2009

CompTIA Security+ Dec 2009

CSM Sep 2024