Keynu Strickland
Cincinnati,OH
Summary
Dynamic Shift Supervisor with proven expertise in cash handling and staff management at Popeyes Chicken. Recognized for enhancing guest satisfaction through effective conflict resolution and employee training. Adept at inventory control, optimizing operations, and fostering a motivated team environment, consistently achieving operational excellence and efficiency.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Popeyes Chicken
Cincinnati, OH
02.2018 - Current
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on service protocols and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints promptly, enhancing guest satisfaction rates.
- Monitored performance metrics to identify areas for process improvement and efficiency gains.
- Conducted regular staff meetings to communicate updates, expectations, and feedback effectively.
- Assisted in the development of training materials to support onboarding of new employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Warehouse Worker
Amazon
Hebron, KY
02.2018 - 01.2025
- Operated material handling equipment to transport packages efficiently.
- Loaded and unloaded shipments, ensuring accurate placement in designated areas.
- Maintained cleanliness and organization of workstations to enhance safety.
- Assisted team members with inventory management and stock replenishment tasks.
- Conducted regular quality checks on incoming and outgoing products for accuracy.
- Collaborated with supervisors to improve workflow efficiency and reduce downtime.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Security Officer
Whelan Security
Cincinnati, OH
05.2017 - 01.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents and emergencies, following established protocols.
- Collaborated with law enforcement during investigations and incident reporting.
- Maintained accurate logs of daily activities, incidents, and observations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Peabody High School
Pittsburgh, PA06.2011
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Conflict resolution techniques
- Policy enforcement
- Schedule oversight
Timeline
Shift Supervisor
Popeyes Chicken
02.2018 - Current
Warehouse Worker
Amazon
02.2018 - 01.2025
Security Officer
Whelan Security
05.2017 - 01.2025
High School Diploma -
Peabody High School