Keyon Jefferson
Nottingham
Overview
5
5
years of professional experience
Work History
School Bus Attendant
Baltimore County Public Schools
Baltimore
08.2025 - Current
- Supervised student safety during bus loading and unloading procedures.
- Assisted students with disabilities to ensure safe transportation.
- Monitored behavior to maintain a respectful environment on the bus.
ICE CREAM MAKER
Cold Stone Creamery
White Marsh
05.2021 - Current
- Prepare diverse ice cream orders, ensuring customer satisfaction and repeat business.
- Maintain inventory by creating signature cakes and restocking flavors efficiently.
- Manage custom orders, enhancing customer relationships through personalized service.
- Coordinate online and delivery orders, optimizing workflow for timely fulfillment.
- Currently working on call/pickup only for this employer.
SERVICE ADVISOR
OURISMAN CHEVROLET
Baltimore
11.2024 - 08.2025
- Guide clients on vehicle maintenance, ensuring optimal service satisfaction and retention.
- Boosted customer retention by enhancing service quality and communication.
- Utilize technical knowledge to diagnose and resolve vehicle issues efficiently.
- Collaborate with technicians to ensure timely and accurate service delivery.
- Achieved measurable improvements in customer feedback scores.
- Provided exceptional customer service by actively listening to client concerns, fostering trust and ensuring satisfaction throughout the service process.
- Streamlined service appointment scheduling, leading to a 30% increase in customer retention and enhancing overall service efficiency.
GSE FUELER
PrimeFlight Aviation
Glen Burnie
06.2024 - 03.2025
- Fuel ground equipment efficiently, ensuring timely operations.
- Refuel aircraft promptly after landing, supporting schedule adherence.
- Coordinate daily fuel deliveries, optimizing resource allocation.
- Enhance safety protocols, minimizing operational risks.
- Maintain precise fuel logs, aiding in accurate inventory management.
RAMP AGENT
Southwest Airlines
Baltimore
12.2023 - 04.2024
- Efficiently transferred luggage to gates, ensuring timely departures.
- Sorted and loaded luggage into aircraft bins, optimizing space.
- Skillfully operated ground equipment for smooth operations.
- Pushed aircraft from gate to runway, maintaining schedule.
- Transferred luggage to claim areas, enhancing customer satisfaction.
- Collaborated with team members to streamline sorting processes, fostering a cooperative environment that improved overall workflow.
RETAIL ASSOCIATE
Nike Clearance Store
White Marsh-Baltimore
05.2022 - 02.2024
- Maintain organized sales floor, boosting customer satisfaction and sales.
- Assist customers with product inquiries, enhancing shopping experience.
- Process transactions efficiently, contributing to store's revenue growth.
- Streamlined merchandise displays, driving noticeable gains in sales and customer engagement through visual appeal.
- Trained and coached new sales associates, promoting teamwork and ensuring consistent service quality across the team.
- Monitored inventory levels and promptly alerted management, preventing stock shortages and ensuring product availability.
- Maintained organized sales floor layouts and effectively labeled merchandise, contributing to a more efficient shopping experience.
- Organized merchandise displays, enhancing visual appeal and accessibility.
- Verified and updated inventory records, ensuring accuracy and efficiency.
- Adhered to safety protocols, minimizing risk of injury and product damage.
- Prepared products for sales floor, optimizing stocking processes.
- Efficiently managed package deliveries, maintaining accurate system records.
OVERNIGHT ASSOCIATE
Target
Nottingham
11.2021 - 03.2022
MEDICAL ASSISTANT
StarMed Family & Urgent Care
Charlotte
07.2020 - 09.2020
- Assisted with COVID-19 testing, ensuring accurate sample tracking and patient data collection.
- Scheduled patient appointments, enhancing clinic efficiency and patient flow.
- Performed clerical tasks and insurance verification, streamlining administrative processes.
- Conducted preliminary assessments, documenting vital signs for effective patient care.
- Operated medical equipment, supporting diagnostic and treatment procedures.
Education
HIGH SCHOOL DIPLOMA -
Lansdowne High School
Lansdowne, MDSkills
- Cash Handling
- Management
- First Aid
- Active Listening
- Medical Records
- Microsoft Office
- X-ray
- POS Systems
- Time Management
- Stocking
- Customer Service
- Merchandising
- Retail Sales
- Communication
Timeline
School Bus Attendant
Baltimore County Public Schools
08.2025 - Current
SERVICE ADVISOR
OURISMAN CHEVROLET
11.2024 - 08.2025
GSE FUELER
PrimeFlight Aviation
06.2024 - 03.2025
RAMP AGENT
Southwest Airlines
12.2023 - 04.2024
RETAIL ASSOCIATE
Nike Clearance Store
05.2022 - 02.2024
OVERNIGHT ASSOCIATE
Target
11.2021 - 03.2022
ICE CREAM MAKER
Cold Stone Creamery
05.2021 - Current
MEDICAL ASSISTANT
StarMed Family & Urgent Care
07.2020 - 09.2020
HIGH SCHOOL DIPLOMA -
Lansdowne High School