Keyon Walters
Erwinville,LA
Summary
Dynamic professional with extensive experience in customer service. Excelling in conflict resolution and cash handling. Proven track record of enhancing client satisfaction and loyalty through effective communication and attention to detail. Skilled in managing high-pressure situations while ensuring compliance and operational efficiency.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Accuracy in cash handling and positive customer interactions.
Overview
14
14
years of professional experience
Work History
Bank Teller
Hancock Whitney Bank
Zachary, LA
08.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
Call Center Service Associate
Horizon Blue Cross Blue Shield
Richardson, TX
05.2019 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
Casino Manager
Cash Magic Casino
Denham Springs, LA
05.2015 - 05.2019
- Analyzed financial data to make informed decisions on budgeting, staffing, and resource allocation within the casino.
- Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
- Implemented employee training programs to enhance staff skills and knowledge in the casino industry.
- Increased customer satisfaction through attentive service and quick resolution of concerns.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
Call Center Representative
Cox Communications
Baton Rouge, LA
01.2012 - 04.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Bachelor Of Communication Studies - Cultural Studies
Baton Rouge Community College
Baton Rouge, LA08.2010
High School Diploma -
Port Allen High School
Port Allen, LA05.2006
Skills
- Customer service
- Conflict resolution
- Effective communication
- Professionalism and courtesy
- Listening and comprehension
- Cash counting
- Cash handling
- Transaction processing
- Decision-making
- Financial transactions
- Multitasking and organization
Timeline
Bank Teller
Hancock Whitney Bank
08.2023 - Current
Call Center Service Associate
Horizon Blue Cross Blue Shield
05.2019 - 08.2023
Casino Manager
Cash Magic Casino
05.2015 - 05.2019
Call Center Representative
Cox Communications
01.2012 - 04.2015
Bachelor Of Communication Studies - Cultural Studies
Baton Rouge Community College
High School Diploma -
Port Allen High School