Keyon Williams
Brea,CA
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
7
7
years of professional experience
Work History
Front End Supervisor
DD’s discount
Sacramento, California
06.2025 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Managed inventory levels, ensuring timely restocking of merchandise on the sales floor.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Addressed customer inquiries and resolved issues to maintain a positive shopping experience.
- Coordinated team schedules, optimizing coverage during peak shopping hours.
- Monitored compliance with company policies and procedures among team members.
- Facilitated communication between departments to streamline operations and improve efficiency.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Assisted management team in developing operational strategies that improved overall store performance.
Supervisor
Advanced Auto Parts
Baton Rouge, Louisiana
02.2022 - 01.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels and organized stock for efficient retrieval.
- Coordinated team schedules to meet customer service demands effectively.
- Conducted regular inspections to maintain equipment and facility standards.
- Assisted in resolving customer inquiries and complaints promptly.
- Implemented process improvements to enhance workflow efficiency.
- Monitored team performance and provided constructive feedback regularly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Merchandising Associate
Lowe's
New Orleans, Louisiana
03.2019 - 05.2022
- Assisted customers in product selection and provided expert advice on merchandise.
- Maintained organized displays to enhance product visibility and customer engagement.
- Conducted inventory management to ensure stock availability and accuracy.
- Collaborated with team members to execute promotional events and merchandising strategies.
- Trained new associates on product knowledge and customer service techniques.
- Analyzed sales trends to optimize product placement and inventory levels.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Utilized point-of-sale systems for transactions and inventory tracking efficiently.
- Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
- Organized product displays to attract customers and increase sales.
- Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
Education
Elk Grove Adult Schools
Sacramento, California04-2026
Skills
- Customer service
- Inventory management
- Visual merchandising
- Team building
References
- Janie Williams 2253593002
- Jamie 5307233204
- Serena Thai 9162415943
Timeline
Front End Supervisor
DD’s discount
06.2025 - Current
Supervisor
Advanced Auto Parts
02.2022 - 01.2025
Merchandising Associate
Lowe's
03.2019 - 05.2022
Elk Grove Adult Schools