Keyona Gonzalez
Hartford,CT
Summary
Actively searching to apply support skills to an entry-level position. Looking for a role that will offer hands-on training while awaiting new opportunities. Open to different fields of work. Communication Skills Critical/Analytical Thinking High energy Problem Solving Skills Effective Multitasking Product merchandising Relationship building Scheduling Report writing Customer service
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Care Worker Remote
Residential Resources
09.2019 - Current
- Increased coping skills, living skills, and safety skills
- Help with organization
- Assist independent learning and tutoring
- Time management and strong developmental skills
Gold Line Concerige Service Specialist
ConnectiCare
04.2023 - 07.2023
- Created claims after evaluating member needs.
- Answer calls for members and use useful problem solving.
- Evaluated systems according to predetermined checklist and noted issues.
- Made outbound calls to other facilities, handled billing,
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barista
Starbucks
01.2022 - 05.2022
- Pleasantly interacted with over 100 customers during hectic periods to promote afun, positive environment.
- Created awide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Sandwich Artist
Subway's
05.2020 - 06.2021
- Upheld quality standards when preparing fresh vegetables, meats, and other food items
- Used POS systems to document orders and process payments
- Memorized menu offerings, combos, and featured items to answer questions, make recommendations and accommodations
- Prepare and organize inventory items
Retail Sales Associate
Lord and Taylor
11.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Built relationships with customers and offered advice to help increase sales
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns
- Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.
Fountain/Hostess/Server
Friendlys
04.2016 - 08.2018
- Assemble dessert and other menu items
- Host- Greeted and assisted guest
- Served guest food and helped accomodations
Education
Associate of Applied Business - Marketing
Gateway Community College
New Haven, CT12.2024
High School Diploma -
Plattsburgh Highshool
Plattsburgh, NY06.2017
Certification -
Champain Valley Educational Services
Plattsburgh, NY06.2017
Certification - Restaurant And Culinary Management
Housatonic Community College
Bridgeport, CT06.2017
Skills
- Scheduling
- Group and individual sessions
- Life skills instruction
- Youth advocacy
- Report Writing
- Relationship building
- Critical/Analytical thinking
- Product Management
- Effective multitasking
- Customer service
- Managerial experiences
- Marketing sales
- Microsoft 360
- Case Management
Certification
Real estate Certification
Culinary Arts Management Certification
Timeline
Gold Line Concerige Service Specialist
ConnectiCare
04.2023 - 07.2023
Barista
Starbucks
01.2022 - 05.2022
Sandwich Artist
Subway's
05.2020 - 06.2021
Retail Sales Associate
Lord and Taylor
11.2019 - 01.2020
Youth Care Worker Remote
Residential Resources
09.2019 - Current
Fountain/Hostess/Server
Friendlys
04.2016 - 08.2018
Associate of Applied Business - Marketing
Gateway Community College
High School Diploma -
Plattsburgh Highshool
Certification -
Champain Valley Educational Services
Certification - Restaurant And Culinary Management
Housatonic Community College
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