Keyonada Miller
Columbus,GA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure a professional position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Patient Revenue Specialist
Piedmont Fayette Hospital
Fayetteville, GA
08.2020 - 02.2024
- providing point of service collections for self-pay patients, patients who have balances after insurance or Medicare payments, and patients that do not qualify for any programs/coverage.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services
- Received patient deductibles, co-pay amounts and coinsurance and discussed options to satisfy remainder of patient financial obligations.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Liaised between patients, and billing office.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Patient Financial Counselor
MedAssist, A Firstsource
04.2019 - 06.2020
- Screened patients with financial needs to determine assistance choices.
- Performed billing, collection and verification of coverage.
- Resolved issues through active listening and open-ended questioning, escalating major problems.Optimized organizational systems for eligibility.
Eligibility Representative
Eskenazi Health & Hospital
Indianapolis, IN
09.2015 - 10.2018
- Input patient information into a computer system and verify necessary physician referrals and insurance
- Keeping an accurate record of payments received and then provides patients insurance companies with the proper paperwork that reflects all
- Offered simple, clear explanations to help patients and families understand hospital policies
Patient Account Team Lead
Health Claims Management
12.2011 - 09.2015
- Job duties also include knowledge of including claims Forms, and hospital systems such as Meditech, Nexgen, and Epic.
- Prepared reports detailing billing actions, flags and other key information.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Bachelor Of Applied Arts And Science - Organizational Leadership
Ohio Christian University
Circleville, OHSkills
- Eligibility Determination
- Insurance billing
- Payment collection
- Customer Satisfaction
- Revenue Recognition
- Financial Solution Recommendation
Accomplishments
- Earned "Top Collector " Award in 2021.
Timeline
Patient Revenue Specialist
Piedmont Fayette Hospital
08.2020 - 02.2024
Patient Financial Counselor
MedAssist, A Firstsource
04.2019 - 06.2020
Eligibility Representative
Eskenazi Health & Hospital
09.2015 - 10.2018
Patient Account Team Lead
Health Claims Management
12.2011 - 09.2015
Bachelor Of Applied Arts And Science - Organizational Leadership
Ohio Christian University