Keyonia Fountain
Lubbock,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
02.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
VXI Global Solution
04.2017 - 09.2019
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Harte Hanks
05.2015 - 01.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED -
Spring Board Academy
Lubbock, TX07.2017
Skills
- Consultative Sales
- Report Generation
- Call Management
- Product Knowledge
- Information Security
- Account Updating
- Data Entry
Timeline
Customer Service Representative
Sutherland Global Services
02.2020 - 11.2022
Customer Service Representative
VXI Global Solution
04.2017 - 09.2019
Customer Service Representative
Harte Hanks
05.2015 - 01.2017
GED -
Spring Board Academy
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