Keyonna Beasley
Petersburg,VA
Summary
Dynamic professional with extensive experience in customer service and team leadership. Known for strong communication and conflict resolution skills, driving team performance to enhance customer satisfaction. Eager to leverage expertise in a challenging role to foster service excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Representative
StarTek
Petersburg, VA
02.2019 - 03.2021
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted in processing orders and managing customer accounts using CRM software.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Developed a comprehensive knowledge of products and services to effectively address customer needs.
- Streamlined complaint resolution processes, reducing response time and improving overall efficiency.
- Provided training support for new staff on customer service protocols and company policies.
- Monitored service quality metrics to identify areas for improvement within the team.
Bartender Manager
The Magnificent Wives
Petersburg, VA
03.2020 - 11.2020
- Led bartending operations with professionalism and high energy during events.
- Trained and motivated staff to provide top-tier customer service.
- Managed inventory, setup, and service flow to ensure seamless operations.
- Created welcoming guest experiences while maintaining quality standards.
- Helped elevate event success through leadership and teamwork.
Owner & Chief Executive Officer
Klassi Kreationz
Petersburg, VA
2015 - Current
- Built and successfully operate a thriving mobile bartending and event service business.
- Create memorable experiences for clients through high-quality service and attention to detail.
- Manage all business operations including scheduling, budgeting, staffing, and client relations.
- Develop lasting customer relationships that generate repeat business and referrals.
- Bring leadership, creativity, and enthusiasm to every event.
Customer Service Representative
Vangent
Chesterfield, VA
09.2011 - Current
- Deliver outstanding customer service while resolving inquiries quickly and professionally.
- Build trust with customers through patience, empathy, and clear communication.
- Thrive in fast-paced environments while consistently meeting performance goals.
- Turn challenges into positive outcomes through effective problem-solving.
- Maintain strong customer satisfaction and service excellence standards.
Education
Bachelor of Business - Business Studies
Cowa Community College
2026
No Degree - Bartending Certification
Bartending Academy
2021
Skills
- Exceptional Customer Service
- Leadership & Team Motivation
- Event Planning & Coordination
- Conflict Resolution
- Bartending & Mixology
- Business Management
- Strong Communication
- Relationship Building
- Problem Solving
- Time Management
- Positive Energy & Professionalism
Certification
Bartending Certification | 2021
Timeline
Bartender Manager
The Magnificent Wives
03.2020 - 11.2020
Customer Service Representative
StarTek
02.2019 - 03.2021
Customer Service Representative
Vangent
09.2011 - Current
Owner & Chief Executive Officer
Klassi Kreationz
2015 - Current
Bachelor of Business - Business Studies
Cowa Community College
No Degree - Bartending Certification
Bartending Academy